EDI Support Analyst

RIG Technologies

Ernakulam

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Qualifications

Bachelor's degree in information systems, Computer Science, Business, or a related field.
2-3 years of hands-on experience in EDI/B2B integration, including production support and project coordination.
Working knowledge of EDI standards (e.g., ANSI X12, EDIFACT, XML) and related transaction sets.
Familiarity with integration of middleware tools (e.g., BizTalk, or equivalent).

Responsibilities

Provide day-to-day production support for EDI/B2B transactions, ensuring accuracy, timeliness, and issue resolution.
Monitor and troubleshoot EDI transaction failures and coordinate with internal teams and external partners to resolve them promptly.
Support onboarding of new customers and suppliers to NOV's EDI/B2B platforms.
Partner with business users and ERP technical teams to analyze integration requirements and implement new EDI/B2B connections.
Coordinate testing, documentation, and deployment of EDI/B2B enhancements or projects.
Maintain transaction performance reports and support continuous improvement initiatives to enhance system reliability and data quality.
Document and maintain partner profiles and process flows.
Collaborate with Shared Services, Operations, and external trading partners to ensure alignment in business processes and system capabilities.]
CoT_job_summary_short
JOB SUMMARY SHORT
COMPANY NAME: NOV
KEY POINTS: EDI/B2B integration, production support, project coordination
job_summary_short
NOV is seeking an EDI Support Analyst to manage EDI/B2B integrations, provide production support, onboard new customers and coordinate projects across Shared Services.You will work with ERP integrations (Oracle PO/SO/Ship/Invoice), middleware like BizTalk, and Jira tickets, ensuring timely issue resolution and data quality.Candidates should have a Bachelor's degree and 2-3 years' experience, strong communication and cross-team collaboration in a fast-paced environment.
contract_type
fulltime
location_type
on site
remote_scope
null
perks
[]
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null
stated_max
null
stated_absolute
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salary_estimation_cot
EDI Support Analyst in India (Kerala) with 2-3 years: market range ₹8–12 LPA, based on experience and norms.
estimated_low
800000
estimated_medium
1000000
estimated_high
1200000
currency
INR
frequency
yearly
bonus
null
tax
gross
application_email
null
job_end_date
null
contact_person
null
hiring_department_name
null

Skills

EDI/B2B integration

Production support

Project coordination

Communication

Analytical skills

Education

Bachelor's degree in information systems, Computer Science, Business, or a related field

Tools

Jira

BizTalk

Job description

The EDI Support Analyst will be responsible for supporting NOV s electronic data interchange (EDI) and business-to-business (B2B) integrations within the Shared Services organization. This position focuses on production support, customer onboarding, and project coordination to ensure stable and efficient data exchange between NOV and its trading partners. The role requires a balance of technical acumen, communication skills, and process discipline to drive seamless integration, issue resolution, and continuous improvement across NOV s EDI/B2B landscape.

Bachelor s degree in information systems, Computer Science, Business, or a related field.
2-3 years of hands-on experience in EDI/B2B integration, including production support and project coordination.
Working knowledge of EDI standards (e.g., ANSI X12, EDIFACT, XML) and related transaction sets.
Familiarity with integration of middleware tools (e.g., BizTalk, or equivalent).
Familiarity with supply chain transactions like RFQ/Quote/PO/SO/Ship Notice/Invoice etc.
Experience managing incident tickets and change requests (Jira, or similar).
Strong communication, problem-solving, and analytical skills.
Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment.
Experience with customer/vendor onboarding and production support in a supply chain environment.
Exposure to Shared Services or global IT support functions.
Understanding of ERP integrations, preferably Oracle PO/SO/Ship/Invoice modules.

Provide day-to-day production support for EDI/B2B transactions, ensuring accuracy, timeliness, and issue resolution.
Monitor and troubleshoot EDI transaction failures and coordinate with internal teams and external partners to resolve them promptly.
Support onboarding of new customers and suppliers to NOV s EDI/B2B platforms.
Partner with business users and ERP technical teams to analyze integration requirements and implement new EDI/B2B connections.
Coordinate testing, documentation, and deployment of EDI/B2B enhancements or projects.
Maintain transaction performance reports and support continuous improvement initiatives to enhance system reliability and data quality.
Document and maintain partner profiles and process flows.
Collaborate with Shared Services, Operations, and external trading partners to ensure alignment in business processes and system capabilities.