EDI B2B Developer

DXC Technology Company; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

DXC Technology Company is seeking an experienced EDI Integration Sterling Resource for SBI EDI platforms. Location options include Hyderabad, Bangalore, Chennai, Kolkata, Noida, Gurgaon, Pune, Indore and Mumbai.

The role requires 7+ years in EDI integration with Sterling B2Bi translation software and strong production support with SLA-driven ticket management. Responsibilities include monitoring systems, IBM/ServiceNow ticket handling, client liaison, and rigorous documentation.

Qualifications

• 7+ years of experience in EDI integration with Sterling B2Bi translation software.
• Experience supporting production environments and SLA-driven ticket ownership from creation to closure.
• Must deliver within SLA in production support and be able to manage IBM tickets.
• Knowledge of EDI guidelines (ANSI X12, XML) and customer/supplier communities.

Responsibilities

• Monitor production and test systems.
• Own tickets from creation to closure.
• Liaise with the client on production support issues and recommendations.
• Follow documented processes and ensure release schedules are met.
• Validate deployments and post-implementation validation.

Skills

EDI Integration

Sterling B2Bi

Production Support

Ticket Management

ServiceNow

IBM

Client Liaison

Tools

ServiceNow

IBM

Job description

Job Summary

SBI EDI Integration Sterling Resource

Location: Hyderabad / Bangalore / Chennai / Kolkata / Noida / Gurgaon / Pune / Indore / Mumbai

Responsibilities

• Resource should have 7+ years experience in EDI integration in Sterling B2Bi translation software application
• Extensive experience supporting production support environments, including ticket ownership from creation through closure
• The role entails the following skillset:
  • Be a member of offshore production support technical team that provides production support services for clients including:
    • Monitor the production and test systems
    • Respond to system tickets/emails generated and assigned to the EDI team
    • Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements.
    • Ensure that processes are being followed and documentation is disseminated to the team/stakeholders
• Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role.
• Open and manage tickets with IBM
• Open and manage tickets in Service Now (Incident/change management ticketing system)
• Liaise with the client on production support issues and recommendations
• Requires thorough understanding of client s business and applications
• Knowledge of industry EDI guidelines (i. e. EDI ANSI X12, XML etc. ) and specifications for customer/supplier communities
• Creates and maintains trading partner setups/envelopes and configurations
• Knowledge of file transfer communication protocols (i. e. managing and implementing AS2 certificate renewals, VAN, FTPS etc. )
• Ensures defects found in products are logged, monitored, fixed and reported complete
• Creates or supports unit/system/integration test plans and cases for software elements
• Conducts or supports system/integration/parallel testing
• Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule
• Validates proper configuration items (CIs) have been deployed correctly
• Executes post-implementation validation - ensures data is processing as expected in the system