EDI B2B Developer

dxctechnology; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

DXC Technology in Bengaluru is seeking an experienced SBI EDI Integration Sterling Resource to join our offshore production support team. You will monitor production systems, respond to tickets, and ensure adherence to client SLAs while managing trading partner configurations.

The role requires deep knowledge of EDI guidelines (ANSI X12, XML), hands-on experience with IBM and ServiceNow ticketing, and strong collaboration with clients to resolve production issues and implement fixes.

Qualifications

• 7+ years’ experience in EDI integration in Sterling B2Bi translation software application.
• Extensive experience supporting production support environments, including ticket ownership from creation through closure.
• Knowledge of EDI guidelines (i.e. ANSI X12, XML) and specifications for customer/supplier communities.
• Experience with IBM and Service Now for incident/change management tickets.
• Liaise with clients on production issues and recommendations.
• Experience creating and maintaining trading partner setups/envelopes and configurations.
• Follows SCM processes and promotes objects through environments as per release schedules.

Responsibilities

• Monitor the production and test systems.
• Respond to tickets/emails generated for the EDI team.
• Ensure processes and documentation meet client SLAs.
• Liaise with the client on production support issues and recommendations.
• Open/manage tickets in IBM and Service Now.
• Ensure proper configuration items are deployed correctly.
• Conduct system/integration/parallel testing as needed.
• Execute post-implementation validation of data processing.

Skills

EDI integration

Sterling B2Bi

Production support

Ticketing systems

IBM

ServiceNow

AS2 FTPS

SLA adherence

Tools

IBM

ServiceNow

SCM tool

Job description

Job Description:

SBI EDI Integration Sterling Resource

Job Location: Hyderabad / Bangalore / Chennai / Kolkata / Noida/ Gurgaon / Pune / Indore / Mumbai

Please find the below Job description for the SBI/EDI resource.

• Resource should have 7+ years’ experience in EDI integration in Sterling B2Bi translation software application

• Extensive experience supporting production support environments, including ticket ownership from creation through closure
• The role entails the following skillset:

• • Be a member of offshore production support technical team that provides production support services for clients including:

i. Monitor the production and test systems

ii. Respond to system tickets/emails generated and assigned to the EDI team

iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements.

iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders

• • Excellent trouble shooting skill is a must and must have experience delivering within SLA’s in a production support role.
  • Open and manage tickets with IBM
  • Open and manage tickets in Service Now (Incident/change management ticketing system)
  • Liaise with the client on production support issues and recommendations
  • Requires thorough understanding of client’s business and applications
  • Knowledge of industry EDI guidelines (i.e. EDI ANSI X12, XML etc.) and specifications for customer/supplier communities
  • Creates and maintains trading partner setups/envelopes and configurations
  • Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.)
  • Ensures defects found in products are logged, monitored, fixed and reported complete
  • Creates or supports unit/system/integration test plans and cases for software elements
  • Conducts or supports system/integration/parallel testing
  • Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule
  • Validates proper configuration items (CIs) have been deployed correctly

Executes post-implementation validation – ensures data is processing as expected in the system

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.