EDI Axway B2Bi Service Operations Specialist

World Courier Inc.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

A leading global logistics provider is seeking a candidate for a hybrid role focused on 24x7 service operations for EDI integrations. This role requires a strong understanding of operational excellence and troubleshooting capabilities. Candidates should have experience with EDI standards, as well as familiarity with automation tools such as Jenkins and scripting languages like Python. The position involves working under pressure, communicating effectively with stakeholders, and improving service reliability while managing multiple tasks concurrently.

Qualifications

• Experience in 24x7 service operations for EDI integrations.
• Knowledge of EDI standards such as X12 and EDIFACT.
• Familiarity with CI/CD concepts and Jenkins.

Responsibilities

• Ensure stable, secure, and SLA-compliant transaction processing.
• Work with partners to resolve setup elements and configuration gaps.
• Create and maintain scripts to automate repetitive tasks.
• Collaborate with partners and internal teams to resolve configuration gaps.

Skills

Operational excellence

Log analysis

Communication

Troubleshooting

Attention to detail

Sentinel monitoring

CI/CD concepts

Oracle

PostgreSQL

XML

X12/EDIFACT

AS2

SFTP

Security concepts

Tools

Jenkins

Python

Shell scripting

Oracle

PostgreSQL

Job description

This hybrid role primarily supports **24x7 service operations (80%)** for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA-compliant transaction processing. In addition, the role contributes **20% development and enablement work** — including small enhancements, automation, basic map/config updates under guidance, and operational tooling improvements (e.g., scripts, Jenkins pipelines). The goal is to reduce incidents through operational excellence while continuously improving reliability and efficiency through automation and standardization.* Work with partners to resolve missing/incorrect setup elements (certificates, endpoints, identifiers, schedules, payload issues).* Support partner onboarding execution activities (in staging/production) following approved runbooks and checklists.* Coordinate with SMEs/backend teams for partner configuration gaps or recurrent data issues.* Create/maintain scripts (Python/Shell) to automate repetitive tasks (log parsing, report generation, partner validation checks).* Contribute to **Jenkins pipelines** or deployment automation for controlled lower-risk releases (as permitted by governance).* Understanding of **EDI standards** (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP).* Strong log analysis and troubleshooting capability for failed/late/malformed transactions.* Basic understanding of Mapping Services concepts (MBC / DML flow) and JMC fundamentals.* Basic automation exposure (Python/Shell) and familiarity with CI/CD concepts (e.g., Jenkins) is a plus.* Database awareness (Oracle / PostgreSQL) and connectivity concepts helpful (read/triage level).Working knowledge of **Axway B2Bi** and **Sentinel** monitoring concepts (alerts, dashboards, transaction visibility).* High attention to detail; ability to follow and improve SOPs.* Clear communication with partners and internal stakeholders during incidents.* Ability to work under pressure in rotational shifts and manage multiple tickets concurrently.* ITIL knowledge/certification.* Prior middleware/integration operations experience.* Exposure to secure transmission concepts (certificates, encryption, access controls, firewall coordination).Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers