EDI Axway B2Bi Service Operations Specialist

TymblHub; Pune District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

World Courier is seeking an Axway B2Bi Service Operations Specialist in Pune, India. The role focuses on 24x7 service operations with 80% uptime monitoring and 20% development work, including small map/config updates and automation enhancements.

You will monitor Axway B2Bi and Sentinel, triage incidents, coordinate with partners, and drive proactive operational improvements while adhering to ITIL-aligned processes.

Qualifications

• 4+ years of related experience in application support or system administration.
• Experience with Axway B2Bi and Sentinel monitoring.
• Familiarity with EDI standards (X12, EDIFACT) and integration protocols.

Responsibilities

• Monitor Axway B2Bi and Sentinel dashboards for alerts and performance issues.
• Handle incidents with first-line troubleshooting and documented escalation.
• Assist with partner onboarding and data validation, following runbooks.
• Develop lightweight automation and improve operational tooling under governance.
• Maintain runbooks, SOPs, and escalation playbooks.

Skills

Axway B2Bi

Sentinel monitoring

EDI standards

Log analysis

Troubleshooting

Communication

Attention to detail

Education

Bachelor's Degree in Computer Science / IT

Tools

Python/Shell scripting

Jenkins

CI/CD concepts

Oracle / PostgreSQL

Job description

# EDI Axway B2Bi Service Operations SpecialistWorld CourierWPosted on October 12, 2026---Experience4 - 9 yrsJob LocationPune, IndiaVacancy1DesignationAxway ConsultantJob TypeNot specified---## Job DescriptionThis hybrid role primarily supports **24x7 service operations (80%)** for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA-compliant transaction processing. In addition, the role contributes **20% development and enablement work** including small enhancements, automation, basic map/config updates under guidance, and operational tooling improvements (e.g., scripts, Jenkins pipelines). The goal is to reduce incidents through operational excellence while continuously improving reliability and efficiency through automation and standardization.**Key Responsibilities****A) Service Operations (80%)****1) Monitoring ( Eyes on Glass )*** Monitor **Axway B2Bi** services and **Sentinel** dashboards for alerts, failures, performance degradation, and anomalies.* Validate end-to-end EDI transaction flow health (AS2/SFTP/HTTP/FTP) and ensure uninterrupted operations.**2) Incident Handling & First-Line Troubleshooting*** Triage incidents, analyze logs/error messages, identify likely root causes (connectivity, partner setup, certificates, mapping, payload/data quality).* Execute standard recovery actions: **re-processing / replay / re-run** , restart of safe components per SOP, and controlled retries.* Ensure accurate incident recording, prioritization, and timely stakeholder updates aligned to SLAs.**3) Partner & Data Operations*** Work with partners to resolve missing/incorrect setup elements (certificates, endpoints, identifiers, schedules, payload issues).* Support partner onboarding execution activities (in staging/production) following approved runbooks and checklists.* Coordinate with SMEs/backend teams for partner configuration gaps or recurrent data issues.**4) Escalation & Cross-Team Collaboration*** Escalate to L2/L3/SMEs when issues require configuration changes, code/map updates, performance tuning, or network/DB changes.* Provide clear evidence in escalations (timestamps, message IDs, error stack, log excerpts, steps tried, business impact).**5) Proactive Operations / Problem Management*** Run system health checks, certificate expiry checks, queue/backlog checks, and produce operational reports.* Identify recurring issues and propose corrective actions (SOP updates, monitoring improvements, automation candidates).* Follow ITIL-aligned processes for incident, problem, and change coordination.**B) Development / Enablement (20%)****1) Lightweight Map/Configuration Support (under governance)*** Assist with **basic mapping updates** or partner-specific adjustments (MBC / Mapping Services / DML flow), following review and release process.* Support staging validation for new/updated maps and partner flows; document test evidence.**2) Automation & Operational Tooling*** Create/maintain scripts (Python/Shell) to automate repetitive tasks (log parsing, report generation, partner validation checks).* Contribute to **Jenkins pipelines** or deployment automation for controlled lower-risk releases (as permitted by governance).**3) Technical Documentation*** Maintain runbooks, SOPs, known error catalog, escalation playbooks, and operational dashboards documentation.* Capture configuration/flow diagrams and monitoring coverage improvements.**Required Skills and Qualifications****Technical Skills*** Working knowledge of **Axway B2Bi** and **Sentinel** monitoring concepts (alerts, dashboards, transaction visibility).* Understanding of **EDI standards** (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP).* Strong log analysis and troubleshooting capability for failed/late/malformed transactions.* Basic understanding of Mapping Services concepts (MBC / DML flow) and JMC fundamentals.* Basic automation exposure (Python/Shell) and familiarity with CI/CD concepts (e.g., Jenkins) is a plus.* Database awareness (Oracle / PostgreSQL) and connectivity concepts helpful (read/triage level).**Soft Skills*** High attention to detail; ability to follow and improve SOPs.* Clear communication with partners and internal stakeholders during incidents.* Ability to work under pressure in rotational shifts and manage multiple tickets concurrently.**Preferred*** ITIL knowledge/certification.* Prior middleware/integration operations experience.* Exposure to secure transmission concepts (certificates, encryption, access controls, firewall coordination).**Deliverables / Success Measures*** SLA and KPI compliance (acknowledgement time, resolution time, backlog control).* Reduced repeat incidents through problem management and automation.* Improved monitoring quality (fewer false positives, faster detection, clearer alerting).* High-quality escalation packets and clean operational documentation.***EDUCATIONAL QUALIFICATIONS:***Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.**Preferred Certifications:*** Salesforce Certified Administrator* Microsoft Certified Systems Administrator (MCSA)* Microsoft Certified IT Professional* ITIL, ITSM Certifications***WORK EXPERIENCE:***4+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.***SKILLS & KNOWLEDGE:*****Behavioral Skills:*** Critical Thinking* Detail Oriented* Impact and Influencing* Interpersonal Communication* Multitasking* Problem Solving* Time Management**Technical Skills:*** Identity & Access Management* Database Administration* IT Support like Software & Hardware Installation, Troubleshooting* Software Validation* Systems Integration* IT Regulatory Compliance like SOX Compliance**Tools Knowledge:*** Software Configuration Management Tools like Ansible, Puppet* Citrix technologies like XenDesktop, XenApp, XenServer* Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL* Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP* Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System* Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design* Microsoft Office Suite* Relational Database Management System (RDBMS) Software* Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud* Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IPAbout the company## World CourierPharmaWCencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. The company connects manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. Cencora also helps partners bring their innovations to patients more efficiently to accelerate positive outcomes.amerisourcebergen.com