EDI Axway Support Specialist

CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cencora is seeking an experienced EDI Support Specialist to manage incident and change processes for Axway B2Bi systems. The role involves proactive monitoring, stakeholder communication, and thorough documentation to ensure system reliability.

The successful candidate will have 5+ years in EDI support, strong knowledge of AS2/SFTP, and ITIL-based experience. This is a full-time, on-site role based in Pune, with rotation shifts to cover 24x7 operations.

Qualifications

• 5+ years of experience in EDI support with Axway B2Bi.
• Strong understanding of EDI protocols such as AS2 and SFTP.
• Certificate-management for partners and environments.
• Experience with application upgrades and patch-management.
• SQL knowledge for Axway database research.
• ITIL-based incident/change management within production environments.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Incident Management: monitor and respond to EDI incidents to minimize downtime.
• Change Management: implement EDI config changes and partner setups per change control.
• System Monitoring & Maintenance: use tools to preempt issues and maintain Axway systems.
• Collaboration: liaise between business users, trading partners, IT teams; provide status updates.
• Documentation & Reporting: maintain incident/change configurations; generate performance reports.
• Performance-Capacity-Management: optimize thread/heap usage to avoid unnecessary scaling.

Skills

EDI support

Axway B2Bi

SQL

Incident management

Change management

ITIL

Troubleshooting

24x7 shift

Education

Bachelor’s Degree in Statistics, Computer Science, Information Technology, or related discipline

Tools

Ansible

Puppet

Citrix XenDesktop/XenApp

Windows

Linux

SQL Server

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

About the Role

Key Responsibilities

• Incident Management: Monitor and respond to EDI-related incidents promptly to minimize downtime. Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented. Escalate critical issues to appropriate teams while maintaining ownership until resolution.
• Change Management: Implement EDI configuration changes, partner setups following established change control processes. Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption.
• System Monitoring & Maintenance: Use monitoring tools to proactively identify potential issues and address them before they escalat. Perform routine maintenance and upgrades on Axway systems to ensure optimal performance.
• Collaboration & Communication: Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues. Provide timely updates to stakeholders on incident status and resolution timelines.
• Documentation & Reporting: Maintain detailed documentation of incidents, changes, and system configurations. Generate regular reports on system performance, incidents, and changes for management review.
• Performance-Capacity-Management: Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale.

Work Experience

• 5+ years of experience in EDI support, with Axway technology (specifically, Axway B2Bi)
• Strong understanding of EDI communication protocols (e.g., AS2, SFTP)
• Community and partner-specific certificate-management
• Perform application-upgrades and patch-management with minimal down-time
• SQL skills for research into Axway-application database-tables
• Incident and change management processes, preferable within an ITIL framework, for production applications/systems
• Excellent troubleshooting and problem-solving skills
• Ability to work in a 24x7 rotational shift environment

Educational Qualification

• Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Preferred Certifications

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

Skills & Knowledge

• Behavioral Skills: Critical Thinking Detail Oriented Impact and Influencing Interpersonal Communication Multitasking Problem Solving Time Management Technical Skills: Identity & Access Management Database Administration IT Support like Software & Hardware Installation, Troubleshooting Software Validation Systems Integration IT Regulatory Compliance like SOX Compliance Tools Knowledge: Software Configuration Management Tools like Ansible, Puppet Citrix technologies like XenDesktop, XenApp, XenServer Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design Microsoft Office Suite Relational Database Management System (RDBMS) Software Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

Benefits

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Contract and Location

Full time

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.