Ecommerce Manager

GrowthJockey; Gurugram District; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

GrowthJockey is seeking an experienced E-commerce Manager in Gurugram to lead end-to-end e-commerce strategy and operations. This leadership role drives online revenue growth, optimizes customer experience, manages high‑performing teams, and builds scalable e-commerce across D2C and marketplaces.

The ideal candidate has 5+ years of leadership in e‑commerce, proven ability to scale D2C and marketplace businesses, and strong analytical skills to optimize CAC, ROAS, and conversion.

Qualifications

• Bachelor's degree in Business, Marketing, E‑Commerce, or related field; MBA preferred.
• 5+ years in E‑Commerce or online retail leadership.
• Proven experience scaling D2C and marketplace businesses.
• Strong analytical, stakeholder management, and data-driven decision making.

Responsibilities

• Define and execute the overall e-commerce strategy aligned with business objectives.
• Own the P&L and revenue growth for e-commerce businesses.
• Develop annual business plans, sales forecasts, and growth roadmaps.
• Identify new market opportunities, customer segments, and revenue streams.
• Drive customer acquisition, retention, and lifetime value across digital channels.
• Scale D2C websites and marketplace businesses (Amazon, Flipkart, Myntra, Nykaa, etc.).
• Optimize pricing, promotions, merchandising, and conversion strategies.
• Lead initiatives to maximize revenue, profitability, and operational efficiency.
• Manage relationships with key marketplaces and strategic partners.
• Oversee marketplace advertising, catalog optimization, inventory health, and performance metrics.
• Develop omnichannel growth strategies integrating online and offline commerce.
• Partner with Growth Marketing teams to optimize paid media performance across Google, Meta, marketplaces, and affiliate channels.
• Drive CRM, email marketing, loyalty, and retention strategies.
• Monitor CAC, ROAS, LTV, conversion rate, repeat purchase rate, and other business KPIs.
• Build, mentor, and lead high-performing teams across this domain.
• Foster a culture of innovation, accountability, and continuous improvement.
• Collaborate with Product and Engineering teams to improve website performance, UX, and conversion rates.
• Leverage analytics tools to generate actionable business insights.
• Drive implementation of AI-powered personalization, automation, and customer engagement initiatives.
• Present business reviews and growth strategies to senior leadership and clients.
• Collaborate with cross-functional teams to ensure seamless execution of business goals.

Skills

E-commerce leadership

Digital marketing

P&L management

Cross-functional leadership

Google Analytics

Education

Bachelor's degree in Business/Marketing/E-Commerce

Tools

Shopify

Magento

WooCommerce

ERP

CRM

CDP

Job description

GrowthJockey is a leading venture architect specializing in building technology-led digital startups for large enterprises. With deep expertise in AI, machine learning, and digital transformation, we help businesses craft impactful digital strategies that drive measurable growth.

Our proprietary AI-powered AdTech platform, intellsys.ai, leverages 100+ AI models to bring precision, scalability, and efficiency to marketing. Having successfully launched 25+ ventures for Fortune 500 companies, we continue to redefine the future of digital growth through AI-first innovation.

We are looking for an experienced and business-driven E-Commerce Manager to lead our end-to-end e-commerce strategy and operations. This is a leadership role responsible for driving online revenue growth, optimizing customer experience, managing high-performing teams, and building scalable e-commerce businesses across D2C and marketplace channels.

The ideal candidate will have a proven track record of scaling online businesses, leading cross-functional teams, managing P&L, and leveraging data to drive strategic decisions. You will work closely with leadership, product, marketing, technology, supply chain, and client teams to deliver exceptional business outcomes.

Strategic Leadership

• Define and execute the overall e-commerce strategy aligned with business objectives.
• Own the P&L and revenue growth for e-commerce businesses.
• Develop annual business plans, sales forecasts, and growth roadmaps.
• Identify new market opportunities, customer segments, and revenue streams.

Business Growth

• Drive customer acquisition, retention, and lifetime value across digital channels.
• Scale D2C websites and marketplace businesses (Amazon, Flipkart, Myntra, Nykaa, etc.).
• Optimize pricing, promotions, merchandising, and conversion strategies.
• Lead initiatives to maximize revenue, profitability, and operational efficiency.
• Manage relationships with key marketplaces and strategic partners.
• Oversee marketplace advertising, catalog optimization, inventory health, and performance metrics.
• Develop omnichannel growth strategies integrating online and offline commerce.

Performance Marketing & CRM

• Partner with Growth Marketing teams to optimize paid media performance across Google, Meta, marketplaces, and affiliate channels.
• Drive CRM, email marketing, loyalty, and retention strategies.
• Monitor CAC, ROAS, LTV, conversion rate, repeat purchase rate, and other business KPIs.
• Build, mentor, and lead high-performing teams across:
• E-Commerce Operations
• Marketplace Management
• Performance Marketing
• CRM & Retention
• Analytics
• Foster a culture of innovation, accountability, and continuous improvement.
• Collaborate with Product and Engineering teams to improve website performance, UX, and conversion rates.
• Leverage analytics tools to generate actionable business insights.
• Drive implementation of AI-powered personalization, automation, and customer engagement initiatives.

Stakeholder Management

• Present business reviews and growth strategies to senior leadership and clients.
• Collaborate with cross-functional teams to ensure seamless execution of business goals.
• Bachelor's degree in Business, Marketing, E-Commerce, or a related field (MBA preferred).
• 5+ years of experience in E-Commerce, Digital Commerce, or Online Retail leadership.
• Proven experience managing large-scale D2C and marketplace businesses.
• Strong understanding of:
• Digital Marketing
• Marketplace Operations
• Customer Lifecycle Management
• Supply Chain & Fulfillment
• Pricing & Promotions
• Experience managing P&L and revenue targets.
• Strong analytical skills with expertise in Google Analytics, BI dashboards, and e-commerce reporting.
• Demonstrated experience leading large cross-functional teams.
• Excellent stakeholder management, communication, and presentation skills.

Nice to Have

• Experience with Shopify, Magento, WooCommerce, or other e-commerce platforms.
• Exposure to AI-powered commerce, personalization, and automation tools.
• Experience in consumer brands, D2C startups, or digital commerce consulting.
• Knowledge of international e-commerce operations and cross-border commerce.
• Familiarity with ERP, CRM, OMS, and CDP platforms.
• Experience working with enterprise clients or Fortune 500 brands.

If you're passionate about building and scaling next-generation e-commerce businesses, leading high-performing teams, and leveraging AI-driven innovation to transform digital commerce, GrowthJockey offers the opportunity to make a significant impact.

Join us and help shape the future of AI-powered commerce, digital growth, and customer experience.