Ecommerce Intern/Executive

Atlanta Systems Pvt. Ltd.; New Delhi; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based incentives

Career growth

Collaborative environment

Job summary

Atlanta Systems Pvt. Ltd. is seeking an experienced Operations professional to lead Amazon Marketplace operations, website order management, and logistics coordination. The role emphasizes inventory control, timely order fulfillment, and cross-functional collaboration to ensure seamless ecommerce execution.

You will monitor KPIs, optimize replenishment, manage FBA/FBM, and drive process improvements across warehousing, shipping, and customer support in a fast-paced environment.

Qualifications

• Experience managing Amazon Seller Central (FBA & FBM).
• Experience managing Shopify, WooCommerce, or similar D2C e-commerce platforms.
• Knowledge of Shiprocket, Delivery Now, and courier management platforms.
• Strong understanding of inventory management and warehouse operations.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage daily Amazon FBA and FBM operations.
• Create and process FBA shipment plans.
• Coordinate inventory replenishment to Amazon fulfillment centers.
• Monitor FBA inventory health and recommend replenishment schedules.
• Process and manage FBM orders from receipt to dispatch.
• Handle Amazon order exceptions, returns, reimbursements, and claims.
• Monitor account health metrics and ensure compliance with Amazon policies.
• Coordinate with internal teams to maintain product listings and inventory availability.
• Process and manage all orders received through the company's website.
• Verify orders and coordinate timely dispatch.
• Handle customer order queries related to shipping, cancellations, and returns.
• Ensure accurate inventory synchronization between the website and warehouse.
• Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
• Schedule daily pickups and monitor shipment movement.
• Resolve shipment delays, RTOs, lost shipments, and delivery disputes.
• Track courier performance and elevate operational issues when required.
• Maintain courier documentation and shipping records.
• Monitor stock levels across Amazon FBA, FBM, and website inventory.
• Coordinate with warehouse teams for timely order fulfillment.
• Maintain inventory accuracy and conduct periodic stock reconciliation.
• Prevent stock-outs and overstock situations through effective planning.
• Prepare daily and weekly order fulfillment reports.
• Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
• Analyze operational data to identify opportunities for process improvements.
• Generate reports for management on sales, inventory movement, and logistics performance.
• Develop and implement SOPs for e-commerce operations.
• Identify operational bottlenecks and recommend improvements.
• Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Skills

Amazon Seller Central

Shopify

WooCommerce

D2C platforms

Shiprocket

Courier platforms

Inventory management

Coordination

Communication

Excel/Sheets

Analytical skills

Multitasking

Education

Bachelor's degree in Business

Tools

Shiprocket

Delivery Now

OMS/ERP systems

Job description

Amazon Marketplace Operations

• Manage daily Amazon FBA and FBM operations.
• Create and process FBA shipment plans.
• Coordinate inventory replenishment to Amazon fulfillment centers.
• Monitor FBA inventory health and recommend replenishment schedules.
• Process and manage FBM orders from receipt to dispatch.
• Handle Amazon order exceptions, returns, reimbursements, and claims.
• Monitor account health metrics and ensure compliance with Amazon policies.
• Coordinate with internal teams to maintain product listings and inventory availability.

Website Order Management

• Process and manage all orders received through the company's website.
• Verify orders and coordinate timely dispatch.
• Handle customer order queries related to shipping, cancellations, and returns.
• Ensure accurate inventory synchronization between the website and warehouse.

Logistics Coordination

• Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
• Schedule daily pickups and monitor shipment movement.
• Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
• Track courier performance and elevate operational issues when required.
• Maintain courier documentation and shipping records.

Inventory & Warehouse Management

• Monitor stock levels across Amazon FBA, FBM, and website inventory.
• Coordinate with warehouse teams for timely order fulfillment.
• Maintain inventory accuracy and conduct periodic stock reconciliation.
• Prevent stock-outs and overstock situations through effective planning.

Reporting & Analytics

• Prepare daily and weekly order fulfillment reports.
• Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
• Analyze operational data to identify opportunities for process improvements.
• Generate reports for management on sales, inventory movement, and logistics performance.

Process Improvement

• Develop and implement SOPs for e-commerce operations.
• Identify operational bottlenecks and recommend improvements.
• Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Requirements

Key Responsibilities

Amazon Marketplace Operations

• Manage daily Amazon FBA and FBM operations.
• Create and process FBA shipment plans.
• Coordinate inventory replenishment to Amazon fulfillment centers.
• Monitor FBA inventory health and recommend replenishment schedules.
• Process and manage FBM orders from receipt to dispatch.
• Handle Amazon order exceptions, returns, reimbursements, and claims.
• Monitor account health metrics and ensure compliance with Amazon policies.
• Coordinate with internal teams to maintain product listings and inventory availability.

Website Order Management

• Process and manage all orders received through the company's website.
• Verify orders and coordinate timely dispatch.
• Handle customer order queries related to shipping, cancellations, and returns.
• Ensure accurate inventory synchronization between the website and warehouse.

Logistics Coordination

• Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
• Schedule daily pickups and monitor shipment movement.
• Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
• Track courier performance and elevate operational issues when required.
• Maintain courier documentation and shipping records.

Inventory & Warehouse Management

• Monitor stock levels across Amazon FBA, FBM, and website inventory.
• Coordinate with warehouse teams for timely order fulfillment.
• Maintain inventory accuracy and conduct periodic stock reconciliation.
• Prevent stock-outs and overstock situations through effective planning.

Reporting & Analytics

• Prepare daily and weekly order fulfillment reports.
• Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
• Analyze operational data to identify opportunities for process improvements.
• Generate reports for management on sales, inventory movement, and logistics performance.

Process Improvement

• Develop and implement SOPs for e-commerce operations.
• Identify operational bottlenecks and recommend improvements.
• Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution.

Required Skills

• Experience managing Amazon Seller Central (FBA & FBM).
• Experience managing Shopify, WooCommerce, or similar D2C e-commerce platforms.
• Knowledge of Shiprocket, Delivery Now, and courier management platforms.
• Strong understanding of inventory management and warehouse operations.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Benefits

Preferred Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field.
• 2–3 years of experience in e-commerce operations.
• Experience in FMCG, nutraceutical, healthcare, or D2C brands is preferred.
• Familiarity with Amazon advertising, marketplace analytics, and OMS/ERP systems is an added advantage.

Key Performance Indicators (KPIs)

• Order processing accuracy.
• Same-day dispatch percentage.
• Amazon FBA inventory availability.
• Website order fulfillment SLA.
• RTO percentage.
• Inventory accuracy.
• Courier performance and delivery timelines.
• Customer order satisfaction.
• Stock replenishment efficiency.

What We Offer

• Opportunity to work with a fast-growing health and wellness brand.
• Performance-based incentives.
• Career growth in the rapidly expanding D2C and e-commerce industry.
• Collaborative and entrepreneurial work environment.