Assistant Manager Ecommerce

Birla Precision Technologies; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Birla Precision Technologies is seeking a Marketplace Operations professional to manage Amazon.in Seller Central and Flipkart Seller Hub accounts from Mumbai. You will handle daily tasks, ensure green health metrics, and coordinate with the supply chain for replenishment.

The role includes managing FBA/FBF shipments and maintaining a live product catalogue. The ideal candidate has 3–5 years of hands-on marketplace experience, strong Excel/Sheets/Power BI skills, and a proactive approach to

Qualifications

• 3–5 years hands-on experience managing Amazon Seller Central or Flipkart Seller Hub accounts.
• Strong working knowledge of Amazon FBA—inbound shipments, stranded inventory, removal orders.
• Experience with product listing management—bulk uploads, catalogue hygiene, suppression resolution.
• Proficiency in Excel/Google Sheets/Power BI—building and maintaining dashboards.
• Understanding of Amazon and Flipkart account health metrics—ODR, LSR, cancellation rate.
• Ability to work independently in a fast-moving environment.

Responsibilities

• Platform Operations for Amazon & Flipkart, daily account management.
• Ensure all seller metrics stay in the Green health zone (ODR, Late Dispatch, Cancellation Rate).
• Manage FBA & FBF shipments, inventory reconciliation and planning.
• Process seller orders on Amazon & Flipkart within SLA.
• Monitor and resolve policy violations or buyer escalations proactively.
• Upload and maintain product listings; coordinate with content teams on A+ content.

Skills

Amazon Seller Central

Flipkart Seller Hub

FBA knowledge

Listing management

Excel/Google Sheets/Power BI

Account health metrics

Independent work

Tools

Power BI

Job description

KEY RESPONSIBILITIES

Platform Operations Amazon & Flipkart

• Manage and operate BPT's Amazon.in Seller Central and Flipkart Seller Hub accounts on a daily basis
• Ensure all seller account metrics remain in the Green health zone — ODR, Late Dispatch, Cancellation Rate
• Manage FBA (Fulfilled by Amazon) & FBF (Fulfilled by Flipkart) shipments — quantity planning, dispatch coordination, inventory reconciliation
• Process seller-fulfilled orders on Amazon & Flipkart within SLA
• Monitor and resolve any account suspension risks, policy violations, or buyer escalations proactively

Product Listings & Catalogue

• Upload and maintain all product listings — titles, bullets, descriptions, backend search terms, images
• Coordinate with the Catalogue & Content team/ agency on A+ content, infographics, and enhanced brand content
• Ensure all SKUs are correctly mapped to categories with complete attributes
• Flag & fix listing suppression, stranded inventory, or buybox loss
• Maintain a live master catalogue tracker — listing status, content score, image status, suppression flags

Inventory & Fulfilment

• Monitor inventory levels daily across Amazon FBA and Flipkart FBF — flag stockout risk in advance
• Coordinate with supply chain and factory for replenishment
• Track FBA stranded inventory, aged inventory, and removal orders — minimise storage fees
• Build and maintain a weekly FBA inbound shipment plan aligned to sales velocity

Pricing & Promotions

• Implement and maintain the floor pricing policy across all marketplace
• Set up promotional pricing using platform tools: coupons, lightning deals, bank offers, combo deals
• Monitor competitor pricing weekly and flag significant deviations
• Coordinate with GM on seasonal pricing strategy for Amazon AGIF, Flipkart BBD, and festive season events

Advertising Execution

• Execute Sponsored Product and Sponsored Brand campaigns on Amazon as briefed by GM or KAM
• Monitor campaign-level ACOS daily — pause or adjust bids on campaigns exceeding ACOS threshold
• Provide weekly advertising performance report — spend, impressions, clicks, orders, ACOS by campaign

Reporting & MIS

• Prepare daily platform snapshot: GMV, units sold, returns, account health score, ad spend
• Prepare weekly performance dashboard for review with GM — including variance vs. target
• Track and report on stockouts, policy warnings, negative reviews, and fulfilment SLA breaches
• Maintain all platform dashboards, reports, and trackers in a shared drive accessible to the team

WHAT WE'RE LOOKING FOR

Must-Have Skills & Experience

• 3–5 years of hands‑on experience managing Amazon Seller Central or Flipkart Seller Hub accounts
• Strong working knowledge of Amazon FBA — inbound shipments, stranded inventory, removal orders
• Experience with product listing management — bulk uploads, catalogue hygiene, suppression resolution
• Proficiency in Excel / Google Sheets / Power Bi — comfortable building and maintaining dashboards and trackers
• Understanding of Amazon and Flipkart account health metrics — ODR, LSR, cancellation rate
• Ability to work independently in a fast-moving, zero-to-one environment

Good to Have

• Experience in industrial tools, hardware, or auto components — not essential but helpful
• Familiarity with Amazon Seller App and Flipkart Seller Hub mobile applications
• Exposure to Amazon Vine, Amazon Business pricing, or Flipkart Assured programme
• Experience with any OMS (Order Management System) or ERP integration for marketplace
• Knowledge of basic advertising principles — CPC, ACOS, ROAS, Sponsored Products