E2E Service Expert

Ericsson; Dadri; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Ericsson is seeking qualified candidates for the position of E2E Service Expert. This role requires broad-ranging, multi-technology and multi-vendor know-how and a solid understanding of Mobile Networks architectures, whether legacy or cloud-based.

You will guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.

Qualifications

• Broad-ranging multi-technology and multi-vendor know-how.
• Strong understanding of Mobile Networks architectures (legacy or cloud-based).
• Experience guiding end-to-end multidomain customer projects and improvements in service and automation.

Responsibilities

• Create a pool of service level experts to shift focus to end-to-end service KPIs.
• Cooperate with CUs, participate in feature tests, and suggest improvements.
• Manage SIP Life Cycle activities for new or enhanced service deployment.
• Drive comprehensive automation across customers' networks using cross-domain skills.
• Lead investigations in multidomain troubleshooting with consistent analysis across all areas.
• Participate in presales, build relations, and perform E2E solution analyses.
• Propose enhancements to E2E solutions to boost service quality and maintenance efficiency.

Skills

Ericsson Operations Engine

Automation

Incident management

Algorithms

Service Quality

Customer Experience Improvement

AEO E2E Solutions

E2E Design

Network Performance

Service Delivery

Quality Assurance

E2E Customer Exp

Business Process Improvement

ITIL

Job description

About this opportunity

At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.

Join our Team

About this opportunity

At Ericsson, we are currently seeking qualified candidates for the position of E2E Service Expert. This remarkable opportunity calls for an individual with broad-ranging, multi-technology and multi-vendor know-how, as well as a robust comprehension of Mobile Networks architectures, whether legacy or cloud-based. Your primary role will be to guide and aid in the implementation and transformation of end-to-end multidomain customer projects and the ongoing improvements of end-to-end service and automation.

What you will do

• Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
• Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
• Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
• Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies.
• Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
• Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
• Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.

The skills you bring

• Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• Incident management.
• Algorithms.
• Service Quality.
• Customer Experience Improvement.
• AEO E2E Technical Solutions.
• E2E Solution Design.
• Network Performance.
• Service Delivery Business Understanding.
• Quality Assurance.
• E2E Customer Experience.
• Business Process Improvement.
• ITIL Framework.