EDA2 L2 Domain Support Specialist

Ericsson GmbH; Dadri; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Ericsson GmbH in India is looking for a Technical Authority Expert to join our team. The ideal candidate will have 2-4 years of experience, focusing on the Ericsson™ Dynamic Activation product and cloud platforms. You will work collaboratively, addressing issues with a quick response time while managing key ITSM processes.

Your expertise in technologies like Docker, Kubernetes, and Linux will be essential, alongside a Bachelor's degree in IT or Telecom. We promote a culture of diversity and inclusion, valuing unique contributions to our mission!

Qualifications

• 2-4 years of experience in relevant IT roles.
• Experience with EDA and Core Network elements.
• Knowledge of telecom call flows and protocols.

Responsibilities

• Work on Ericsson™ Dynamic Activation (EDA) product.
• Engage in application maintenance and troubleshooting.
• Manage ITSM processes, including incident and problem management.

Skills

Docker

Kubernetes

Linux

JAVA

Python

Ansible

Git

DevOps

Cloud Platform (AWS, Azure)

Education

Bachelor's degree in IT or Telecom

Tools

PostgreSQL

Cassandra DB

Oracle

Zookeeper

Job description

Join our Team

About this opportunity: With the introduction of 5G and cloud, the role of IT Managed Services has evolved to become an enabler of new revenue opportunities, in addition to delivering efficient cloud and IT operations for service providers on their 5G journey. Join us to understand how different technologies come together to build a best-in-class solution which has made Ericsson lead the 5G evolution. We will also explain how you can be part of this outstanding culture and advance your career while creating a global impact.

Our Values

• We believe in trust – we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.

What you will do

1. Knowledge about the Ericsson™ Dynamic Activation (EDA) product.
2. Knowledge about Docker, Kubernetes & Microservice architecture.
3. Knowledge about Linux operating system.
4. Knowledge about JAVA & J2EE.
5. Knowledge about Kernel-Based Virtualized Machine (KVM).
6. Knowledge about VMware.
7. Knowledge about Ericsson Cloud Execution Environment (ECEE).
8. Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc.
9. Basic understanding of core network elements like HLR, HSS, AUC, CCDM, CCPC, UDM etc.
10. Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing.
11. Web Services - SOAP & REST.
12. EDA – Application maintenance - DVE-Application services & Tomcat application server.
13. Trouble Shooting Skills : Problem identification & analysis, RCA & report preparation.
14. ITSM management – Incident, Problem, Event & CR management skills - especially Ticketing life cycle.
15. Experience of Shell script, Python, Ansible, Puppet, Docker/Kubernetes, Docker-Compose, Git, Devops, Linux, Networking.
16. Cloud Expertise: Certified & Experience in AWS. Azure & other cloud platform exposure will be advantageous.
17. Database: Experience in DBMS/RDBMS - PostgreSQL, Non-SQL – Cassandra DB. Oracle & Zookeeper databases exposure will be advantageous.
18. Protocol Understanding: CAI, CAI3G, SOAP,REST, SSH, Telnet, SNMP, TCP/IP, ICMP, HTTP/S & Vendor dependent protocol support.
19. ETSI Standards: Excellent understanding of ETSI NFV Standards, Tunnelling Protocols, Procedures & flows. Good understanding of ETSI MANO Architecture, Service Orchestration, SDWAN Controller, SD-WAN Orchestration (integration with Dynamic Orchestrator).

The skills you bring

1. Communication and collaboration skills will be paramount importance in your position. Effective and quick response time to all issues is expected, as are excellent analytical, problem-solving, time-management skills, and an awareness of laws regarding data governance and protection.
2. Proficient at system thinking, anticipating side effects and effective use of strategies to provide workarounds to reduce severities of incidents.
3. Desire to automate repetitive operational work.
4. Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom).

Important Note: The resource needs to work in PST time zone.

Location - Bangalore, Noida, Kolkata, Pune, Chennai, Gurgaon

Experience - 2-4 years

Encouraging a diverse and inclusive organization is core to our values at Ericsson. Ericsson is proud to be an Equal Opportunity Employer.

Job Details

Technical Authority Expert