E-Discovery Application Support

Conduent; India; Remote; INR 1,400,000 - 2,200,000; Full time

Job summary

Conduent is seeking a Senior eDiscovery support analyst to design, implement, deploy and support Relativity and RelOne hosting platforms. You will work with Client Services, Data Management, Development and Infrastructure to deliver the best experience for internal and external users.

You will handle complex troubleshooting across Citrix, VDI, Windows, Linux, AD, MFA and SQL, while driving cross-team collaboration and continuous improvement of our eDiscovery services.

Qualifications

• 5–7 years of Relativity support experience, 2021+ version.
• 3–5 years of RelOne support experience.
• eDiscovery industry experience.
• Knowledge of Windows Server, Linux, MFA, AD, SQL, Networking and Azure.
• Excellent communication and documentation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Support a large enterprise customer with a demanding SLA across multiple time zones.
• Coordinate and communicate with internal and external stakeholders.
• Troubleshoot distributed systems including Citrix, VDI, Windows servers, Linux, AD, MFA and SQL.
• Adopt and learn new eDiscovery technologies to better serve customers.
• Collaborate with multiple teams to get tasks completed.

Skills

eDiscovery

Relativity

RelOne

Windows Server

Linux Server

AD

MFA

SQL

Networking

Cloud (Azure)

Documentation

Communication

Education

Bachelor’s degree or equivalent

Tools

Relativity

RelOne

Job description

As the Senior eDiscovery support analyst, you will be responsible for supporting CLCAs eDiscovery hosting platforms Relativity and RelOne. Your responsibility is to provide the best customer experience for users, both internal and external. You will play an important role in designing, implementing, deploying and supporting those platforms. You will work closely with various teams such as Client Services, Data Management, Development, and Infrastructure. Also work closely with vendors in supporting our platforms.

We need someone who can:

• Support large enterprise customer with a very demanding SLA that spans across multiple time zones, countries etc.
• Coordinate and communicate effectively with all parties, both external and internal.
• Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Linux Server, AD, MFA, and SQL Servers.
• Pick up new eDiscovery technology to provide the best support for our customers.
• Drive and collaborate with other teams to get things done.

Basic Qualifications for Consideration:

• Bachelor’s Degree or equivalent working experience
• Relativity server 5-7 years of overall support experience required. Minimum 2021 version.
• RelOne 3-5 years of support experience required.
• eDiscovery industry experience.
• Good understanding of general technologies such as Windows Desktop, Windows Server, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
• Excellent communication skills and writing skills. Can create any necessary documentation for users.
• Must be able to work independently and as a team player.
• Be proactive and don’t wait to be told to do things.

Preferred Qualifications for Consideration:

• Supported eDiscovery platforms from both the frontend and backend.
• Experience in ServiceNow.
• Knowledge of network infrastructure
• Knowledge of Windows infrastructure such as AD, GPO etc