Assistant Manager, Hosted Services

KLDiscovery, Inc.; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

KLDiscovery seeks an Assistant Manager, Hosting Services to lead a project management team delivering top-tier hosting services for clients. Reporting to the Hosting Director, you will mentor Senior Litigation Data Analysts and Project Managers, coordinate case coverage, and ensure high-quality service delivery and client satisfaction.

You will build strong client relationships, collaborate with internal support groups, and act as an escalation point during peak periods, balancing workloads and

Qualifications

• 5+ years in litigation support or eDiscovery.
• Previous leadership experience preferred.
• Strong communication and client service skills.

Responsibilities

• Hosting quality – oversee service delivery for direct reports to ensure best quality of project management and client consultation.
• Team development – coaching PM team on client communication, service delivery, workflows and technology.
• Support for team members – provide escalation support and coverage planning for PTO or outages.
• Conduct performance reviews and drive employee growth.
• Assign projects and monitor PM utilization and workload balancing.
• Collaborate with KLDiscovery management on organization-wide initiatives to improve customer service.
• Demonstrate strong analytical, organizational and problem-solving skills.
• Communicate effectively with clients and internal stakeholders at all levels.
• Maintain knowledge of ESI concepts and hosted discovery tools.

Skills

Leadership

Litigation support

Project management

Client communication

Multitasking

Tools

Ringtail

Relativity

Introspect

eDiscovery Review

Microsoft Office

Job description

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Assistant Manager, Hosting Services, for an exciting new opportunity.

Under the direction of a Hosting Director, the Assistant Hosting Manager will provide direct management of a project management team. As such, the Assistant Hosting Manager will be responsible for the oversight, leadership, and development and coaching of all members of their team, consisting of Senior Litigation Data Analysts, Senior Litigation Data Analysts, Assistant Manager Hosting, Technical Project Managers and Hosting Team Leads.

The Assistant Hosting Manager will build and maintain relationships with clients supported by their team. In addition, this highly collaborative position will partner with internal support and development organizations to ensure comprehensive and efficient service is delivered to KLDiscovery’s clients. The Assistant Hosting Manager will also provide direct project level support including consultation, serving as an escalation point, and providing a load-balancing function during peak periods.

Responsibilities

• Hosting quality – this is the absolute highest priority for the Hosting team. Management must oversee service delivery of all direct reports to ensure the best quality of project management and consultation is provided to our clients
• Team development – initiate proactive coaching opportunities to PM team members to strengthen skills and knowledge around client communication and interaction, client service delivery, internal workflows and technology, and team collaboration. The manager will provide constructive feedback and recommendations to team members as needed
• Support for team members – management will ensure Hosting team members are well supported, serving not only as an escalation point internally and externally, but also to aid team members in building the proper support structure around larger matters and in situations where case coverage will be needed for either PTO or other circumstances
• Conduct performance reviews and make appropriate recommendations for employee growth and development
• Assign projects to team members, monitor and manage PM utilization and work allocation, coordinate case coverage when Project Managers are out of the office, ensure proper case transition between Project Managers
• Work with PM and OPS management to develop and strengthen internal processes and workflows to ensure efficiency, and work product is delivered at the highest possible level.
• Collaborate with team members and management across KLDiscovery on organization-wide initiatives and efforts, with an emphasis on optimal customer service to our clients
• Exceptional analytical, organizational and problem-solving skills; ability to proactively and independently resolve complex issues
• The ability to effectively and adeptly communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives portraying knowledge and confidence
• The ability to motivate others to perform at maximum efficiency without sacrificing quality of the services delivered extensive knowledge of the principles and concepts of project management
• Knowledge of the concepts, principles, management and processing of electronically stored information (ESI) as they relate to legal matters
• Knowledge of the use of hosted discovery management applications and tools
• Knowledge of Windows Operating Systems (desktop and network), network storage and archival technologies
• Expert-level proficiency in Microsoft Office Suite
• Extensive knowledge of litigation support applications such as Ringtail, eDiscovery Review, Relativity, Introspect
• Handle additional special projects, as assigned

Qualifications

• 5 plus years of experience in litigation support, legal practice or related legal or eDiscovery industry
• Previous leadership experience is preferred
• Demonstrate key leadership traits
• Demonstrate integrity, accountability, respect and commitment to KLDiscovery
• Demonstrate excellence in managing all functions of the job
• Apply the knowledge and skills required to perform at the highest level
• Demonstrate best practices in professional relationships
• Focus on job execution and achieving optimal results
• Take personal responsibility for performance; sets annual performance goals for self; and work with leadership to understand goals and opportunities for growth
• Demonstrate honesty and professionalism in performing job; engage with others with respect, trust and dignity; exhibit a positive attitude and contribute to high morale
• Manage workload by setting priorities in collaboration with leadership; demonstrate exceptional ability to multi-task; organize work and manage time to achieve maximum efficiency; utilize staff to achieve tactical goals of the organization and delivery of superior client service in support of their projects
• Support the team and our clients by understanding the issues and needs while utilizing our support partners and other organizational resources to deliver support internally and deliver superior service externally; demonstrate efficiency and effectiveness in performing work; communicate clearly and effectively, both verbally and in writing
• Demonstrate knowledge and expertise in functional area; understand business process and apply best practices to achieve best results; demonstrate knowledge of clients and KLDiscovery’ s organizational structure; demonstrate knowledge of KLDiscovery’ s internal support groups
• Actively identify and contribute ideas that drive the strategic and tactical goals of the organization; constantly evaluate processes and procedures to ensure exceptional client support; proactively seek feedback and suggestions from staff and clients to understand, meet and exceed expectations
• Set and meet annual performance and development goals; apply processes and methodologies to perform work; demonstrate flexibility by supporting special requests and projects; comply with policies and procedures; utilize systems and resources to achieve optimal results.

Who We Are

KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges. With 26 strategic locations across 17 countries and over three decades of expertise, we combine advanced technology, AI-driven automation, and deep forensic capabilities to transform digital evidence into actionable intelligence.

KLDiscovery's award-winning solutions support regulatory investigations, cross-border litigation, and cyber incident response-delivering advisory consulting services, driving strategic advantages, reducing costs, and ensuring defensible outcomes. Through its global data management business, KLDiscovery provides world-class data recovery, disaster recovery, ransomware recovery, email extraction and restoration, data destruction, and tape management. Backed by our 24/7 white-glove support, KLDiscovery is the trusted partner for organizations worldwide.

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives. We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.