Lead-Project Coordinator

Unitedlex; Gurugram District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UnitedLex in Gurugram is seeking an experienced Project Manager for Litigation Support and eDiscovery with a strong Relativity background. The role requires management of client engagements, cross-functional collaboration, and adherence to 24x7 support expectations in a fast-paced environment.

Responsibilities include risk assessment, process improvement, and ensuring accurate, timely delivery of services while maintaining high client satisfaction.

Qualifications

• Minimum 4 years of relevant experience in Litigation Support or eDiscovery.
• Strong understanding of the eDiscovery lifecycle, including the EDRM framework.
• Experience managing eDiscovery workflows in a client-facing capacity.
• Willingness to work in rotational 24x7 shifts, including weekends and holidays.

Responsibilities

• Demonstrate ownership and manage assigned projects with independence.
• Ensure timely and accurate delivery of project management services.
• Maintain utilization in line with internal benchmarks.
• Identify, assess, and mitigate project risks.
• Apply QC protocols to ensure accuracy and consistency of deliverables.
• Act as primary contact for clients, stakeholders, and internal teams.
• Manage escalations with root-cause analysis and clear resolutions.
• Build and maintain strong client relationships and satisfaction.
• Participate in client meetings and provide proactive updates.
• Adhere to client pricing models and billing guidelines.
• Support continuous improvement of PM processes.
• Stay aware of industry trends and competitive offerings.
• Contribute to internal training materials and knowledge sharing.
• Collaborate with supporting teams to deliver project outputs.
• Coordinate with Client Services on client-specific requirements.
• Ensure timely time tracking and related admin tasks.

Skills

Client relations

Communication

Problem solving

Planning

Multitasking

Attention to detail

Teamwork

Ownership

Tools

Relativity

Everlaw

4iG

MS Excel

JIRA

Job description

Key Responsibilities:

• Demonstrate a high degree of ownership, accountability, and independence in managing assigned projects.
• Ensure timely and accurate delivery of all project management services across engagements.
• Maintain utilization in line with internal benchmarks (target: 85%).
• Proactively identify, assess, and mitigate project risks.
• Apply established Quality Control protocols to ensure the accuracy and consistency of deliverables.
• Act as the primary point of contact for clients, stakeholders, and internal teams.
• Manage escalations effectively by identifying root causes, coordinating with relevant teams, and communicating clear resolutions to clients.
• Build and maintain strong client relationships, with a continuous focus on enhancing client satisfaction.
• Participate in client meetings, provide proactive updates and address concerns in a structured manner.
• Demonstrate working knowledge of client pricing models and ensure adherence to billing guidelines.
• Support continuous improvement initiatives related to project and program management processes.
• Maintain awareness of industry trends, tools, and competitor offerings to support informed client discussions.
• Contribute to the development of internal training materials and facilitate knowledge-sharing sessions.
• Collaborate closely with supporting teams to execute project and program deliverables.
• Partner with Client Services teams to ensure alignment on client‑specific requirements and enable proactive support.
• Ensure timely and accurate completion of time tracking and related administrative requirements.

Team & Leadership Expectations:

• Provide guidance and mentorship to team members within the client services structure.
• Promote a collaborative and solution‑oriented team environment.
• Support capability building through training, coaching, and knowledge sharing.
• Lead by example in demonstrating ownership, accountability, professionalism, and client‑centricity.

Required Qualifications & Experience:

• Minimum 4 years of relevant experience in the Litigation Support or eDiscovery industry.
• Strong understanding of the eDiscovery lifecycle, including the EDRM framework.
• Demonstrated ability to manage eDiscovery workflows in a client‑facing capacity.
• Willingness to work in rotational 24x7 shifts, including weekends and national holidays, as required.

Technical & Functional Skills:

• Extensive experience with Relativity (front‑end), including workspace navigation, troubleshooting, and user support (certification preferred).
• Familiarity with additional review platforms such as 4iG and Everlaw are advantageous.
• Strong understanding of industry‑standard technologies, workflows, and associated challenges.
• Proficiency in MS Office tools, particularly advanced MS Excel for reporting and data analysis.
• Experience with ticketing and workflow management tools (e.g., JIRA) is preferred.

Core Competencies:

• Client relationship management
• Communication (written and verbal)
• Problem‑solving and analytical thinking
• Planning and organizational skills
• Ability to multitask and prioritize effectively
• Attention to detail and quality orientation
• Collaboration and teamwork
• Proactive ownership, accountability, and independence

Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/
"ISO 27001:2022 is the standard that we follow in this organization , Based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"