E-commerce Executive

Vardhaman I.q. Toys; Vasai-Virar; On-site; INR 180,000 - 300,000; Full time

Job summary

Vardhaman I.q. Toys is seeking an organized e-commerce coordinator to manage listings and process orders on Amazon and Flipkart. You will handle customer queries, resolve issues, and generate sales reports to monitor performance.

The role requires 1-3 years of e-commerce order processing experience, proficiency with Seller Hub platforms, and strong MS Excel skills for inventory and sales trend analysis. Excellent communication with customers and suppliers is essential.

Qualifications

• 1-3 years of experience in e-commerce order processing or related field.
• Proficiency using Amazon Seller Central or Flipkart Seller Hub.
• Strong understanding of e-commerce principles and sales support.
• Excellent communication with multiple stakeholders (customers, suppliers).
• Basic computer literacy with MS Excel proficiency.

Responsibilities

• Manage product listings on Amazon and Flipkart seller hubs, ensuring accuracy and completeness of product information.
• Process orders from both platforms, handling customer queries and resolving issues promptly.
• Generate sales reports to track performance metrics and identify areas for improvement.
• Handle return and refund requests efficiently, maintaining high levels of customer satisfaction.
• Utilize MS Excel skills to manage inventory levels, track stock movements, and analyze sales trends.

Skills

Order processing

Customer service

E-commerce fundamentals

Communication

Stock analysis

Tools

Amazon Seller Central

Flipkart Seller Hub

MS Excel

Job description

Roles and Responsibilities

• Manage product listings on Amazon and Flipkart seller hubs, ensuring accuracy and completeness of product information.
• Process orders from both platforms, handling customer queries and resolving issues promptly.
• Generate sales reports to track performance metrics and identify areas for improvement.
• Handle return and refund requests efficiently, maintaining high levels of customer satisfaction.
• Utilize MS Excel skills to manage inventory levels, track stock movements, and analyze sales trends.

Desired Candidate Profile

• 1-3 years of experience in e-commerce order processing or related field.
• Proficiency in using Amazon Seller Central or Flipkart Seller Hub software applications.
• Strong understanding of e-commerce principles, including product listing best practices and sales support strategies.
• Excellent communication skills with ability to handle multiple stakeholders effectively (customers, suppliers).
• Basic computer literacy with proficiency in MS Excel.