Dynamics CRM Architect- Technical

Sonata Software; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Sonata Software in Bengaluru seeks a seasoned Dynamics 365 CRM Architect to design scalable CRM architectures, lead technical implementation, and guide development teams in delivering robust CRM solutions.

You will drive AI-enabled automation with Copilot Studio, leverage Dataverse and Power Platform, and ensure seamless Azure integrations and DevOps-driven deployments. The role is on-site in Bengaluru and requires strong leadership and architecture skills.

Qualifications

• 10+ yrs of experience in CRM architecture and delivery.
• Hands-on experience with AI-enabled development and Copilot Studio.
• Strong deployment planning and DevOps understanding.

Responsibilities

• Design scalable CRM architectures using Dynamics 365 CRM and Dataverse.
• Lead technical implementation and guide development teams.
• Drive AI-enabled automation using Copilot Studio and agentic patterns.

Skills

AI and Copilot Studio

Dynamics 365 CRM and Dataverse

Power Platform

Deployments and DevOps

Azure Integrations

Data and Automation

Job description

Sonata Software, with $1 Billion Revenue, is the leading Modernization company. Our unique Modernization approach through Platformation.AI helps create Efficient and Agile digital businesses to drive intelligent ecosystems of the future. Our bouquet of Modernization Engineering Services cuts across Data, Cloud, Dynamics, Automation, Cyber Security, and around newer technologies like Generative AI, Microsoft Fabric, and other modernization platforms.

Dynamics CRM Architect- Technical

Full Time

***Only 15-30 days notice candidates***

We are looking for an experienced CRM Architect with strong expertise in Microsoft Dynamics 365 CRM, Power Platform, Azure integrations, and AI-led solution development. The candidate will be responsible for designing scalable CRM architectures, leading technical implementation, guiding development teams, and driving AI-enabled automation using Copilot Studio, agentic development patterns, MCP-based integrations, and AI evaluation frameworks.

Required Technical Skills

10+ yrs of experience.

• AI and Copilot Studio: Hands-on knowledge of Copilot Studio, agentic.
• Dynamics 365 CRM and Dataverse: Strong experience in CRM customization.
• Power Platform: Good knowledge of Power Pages, Power Apps, Power Automate.
• Deployments and DevOps: Strong understanding of deployment planning, solution.
• Azure Integrations: Experience with Azure Logic Apps, Azure Functions, Service.
• Data and Automation: Good knowledge of ADF pipelines, data movement.