Microsoft Dynamics 365 CE/CRM Technical Architect

Visionet Systems Inc.; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A tech consulting company in Bengaluru is seeking an experienced Microsoft Dynamics 365 CE/CRM Technical Architect. This role involves designing end-to-end solutions, leading technical teams, and developing robust integration strategies. Ideal candidates will have over 10 years of experience in architecture for D365 CE/CRM, strong programming skills, and relevant certifications. This position offers a full-time opportunity to influence innovative solutions in cloud deployments.

Qualifications

• 10+ years of relevant experience in D365 CE/CRM as Architect.
• MS Dynamics CE/CRM certifications (latest versions preferred).

Responsibilities

• Lead the design and architecture of end-to-end solutions on the D365 CE platform.
• Act as a technical leader and mentor to the development team.
• Develop integration strategies between D365 CE and other systems.
• Design data models, entities, attributes, and relationships in D365 CE.
• Define security models and access control strategies.
• Customize and configure D365 CE using Power Apps and AI-driven automation.

Skills

C#

Azure DevOps

Power Apps

ASP.NET

Dynamics CE/CRM

Data Migration

Integration Solutions

Communication Skills

Agile Methodologies

Education

BE/MCA or equivalent degree in Computer Science or Engineering

Tools

Azure Logic Apps

Azure Data Factory

Power BI

Jira

Job description

Microsoft Dynamics 365 CE/CRM Technical Architect

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Educational Qualification

BE/MCA or equivalent degree in Computer Science or Engineering.

Experience

10+ years of relevant experience in D365 CE/CRM as Architect.

Key Responsibilities

• Solution Architecture: Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability. Incorporate cloud-native patterns, microservices, and containerization (e.g., Azure Kubernetes Service) for scalable deployments.
• Technical Leadership: Act as a technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture. Champion the adoption of DevOps practices using Azure DevOps, GitHub Actions, and CI/CD pipelines for automated deployments.
• Integration Strategy: Develop integration strategies and design integration solutions between D365 CE and other systems, leveraging Azure Logic Apps, Azure Functions, and Power Platform connectors. Integrate with third-party applications using RESTful APIs, GraphQL, and secure OAuth2 authentication.
• Data Architecture: Design data models, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance. Utilize Dataverse, Azure Synapse Analytics, and Data Lake for advanced analytics and reporting.
• Security & Compliance: Define security models and access control strategies, ensuring compliance with security and data privacy standards (GDPR, ISO 27001). Implement Azure Active Directory, Conditional Access, and role-based security.
• Business Process Expertise: Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations.
• Customization & Configuration: Proficiency in customizing and configuring D365 CE using Power Apps, Power Automate, Power BI, and Copilot Studio (AI-driven automation). Experience with low-code/no-code development and AI Builder for intelligent automation.
• Data Migration & Integration: Expertise in data migration strategy, data modeling, and integration using modern ETL tools (Azure Data Factory, KingswaySoft).
• CRM Platform Mastery: Experience with scripting, plugins, workflows, Power Fx, client extensions, and SDK. Familiarity with the latest D365 CE releases and features.
• Reporting & Analytics: Good understanding of SSRS, CRM Reports, and Power BI Embedded for advanced analytics.
• Programming Skills: Strong ASP.NET programming using C# (MVC, Web API); database concepts; OO analysis and design under SDLC environment. Experience with TypeScript, React, and modern JavaScript frameworks.
• Certifications: MS Dynamics CE/CRM certifications (latest versions preferred).
• Communication & Collaboration: Excellent communication skills; ability to work in cross-functional teams and flexible working hours.
• Location: Preferred location – Bengaluru.

Preferred/Good to Have

• Senior/Middle Level Experience in Customer Service (Unified Routing, CS Setup, Workstreams, Routing Rules, SLA, Service Hub, Workspace module/Apps).
• Senior/Middle Level Experience in Omnichannel Communication (Email, Teams, WhatsApp, SMS, Voice, Chatbots).
• Experience with Copilot for Dynamics 365, AI-powered customer insights, and generative AI for CRM automation.
• Familiarity with Microsoft Viva, Teams integration, and modern collaboration tools.
• Experience handling change requests via Jira, Azure Boards, or ServiceNow.

Skills/Responsibilities

• Strong problem-solving and bug-fixing skills.
• Advanced troubleshooting using Application Insights, Azure Monitor, and Log Analytics.
• Ability to investigate advanced customer service topics and implement innovative solutions.
• Experience with agile methodologies (Scrum, Kanban). Strong network for investigating advanced CS topics.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting