Dynamics 365 CRM Lead

Experion; Ernakulam, Thiruvananthapuram; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

Experion Kochi/Trivandrum seeks an experienced Dynamics 365 CRM/CE developer with 8+ years of hands-on work and 2-3 years in a lead role. The candidate will lead design, development, testing, and deployment of CRM customizations and integrations, leveraging C#, .NET, JavaScript, Dataverse, and Azure services.

Strong stakeholder communication and Agile delivery are essential. The role involves end-to-end implementation responsibilities, data management, and reporting using SSRS/Power BI to

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years hands-on development experience in Microsoft Dynamics 365 CRM/CE, including 2-3 years in a technical lead capacity.

Responsibilities

• Lead the design, development, testing, and deployment of Dynamics 365 CRM/CE customizations and plugins using C#, .NET, and JavaScript.
• Own the full-cycle Dynamics 365 CRM implementation from requirements through go-live and post-go-live support.
• Architect and implement integrations between D365 CRM and external systems using APIs, Dataverse, and Azure services.
• Analyze requirements with stakeholders and translate them into detailed designs and architecture documents.
• Oversee data migration and ensure data integrity using DMF, SSIS, and related tools.
• Guide reporting with SSRS, FetchXML, and Power BI for actionable insights.
• Manage code quality, CI/CD pipelines in Azure DevOps, and ALM practices.
• Communicate with clients and manage technical risk in an Agile/Scrum setup.

Skills

D365 CRM/CE

C#

.NET

JavaScript

SQL Server

Azure (Logic Apps / Functions)

Education

Bachelor's degree in CS/IT

Tools

Dataverse

SSIS

Azure DevOps

Job description

Skills Mandatory – Dynamics 365 CRM/CE, C# , .NET, JavaScript

Skills – Primary – D365 CRM

Skills – Good to have – familiarity with the airline or freight domain would be an added advantage

Qualification -Bachelor's degree in Computer Science, Information Technology, or a related field.

Total Experience – 8+ years

Relevant Experience – 8+ years

Work Location Kochi/Trivandrum

Expected Date of Onboarding – Immediate

Certification (mandatory & good to have) – Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE) , Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added advantage)

Job Description / Duties and Responsibilities

Key Responsibilities

• Solution Leadership & Development: Lead the design, development, testing, and deployment of customizations, plugins, workflows, and extensions within Dynamics 365 CRM/CE, using C#, .NET, and JavaScript. Provide technical leadership and mentorship to a team of developers throughout the project lifecycle.
• End-to-End Implementation: Own the technical delivery of full-cycle Dynamics 365 CRM implementations — from requirements gathering and solution architecture through configuration, customization, testing, deployment, and post-go-live support.
• Integration Management: Architect and implement seamless integrations between D365 CRM and external systems (including FinOps where applicable) using APIs, Dataverse, Logic Apps, Azure Functions, and other middleware tools.
• Requirements Analysis: Partner directly with business stakeholders and functional consultants to gather, analyze, and translate business requirements into detailed technical specifications, solution designs, and architecture documents.
• Data Management: Oversee data migration activities, ensure data integrity, and manage CRM data using tools like XRMToolbox, SSIS, and the Data Management Framework (DMF) where FinOps integration is involved.
• Reporting & Analytics: Guide the development and customization of reports and dashboards using SSRS, FetchXML, and Power BI to deliver actionable business insights.
• Lifecycle Management (ALM): Drive the use of Azure DevOps and Lifecycle Services (LCS) for source control, release management, CI/CD pipelines, and environment monitoring.
• Technical Governance & Optimization: Establish coding standards, lead code reviews, troubleshoot complex technical issues, optimize system performance, and ensure adherence to Microsoft best practices and security policies.
• Stakeholder & Project Management: Act as the primary technical point of contact for clients/stakeholders during implementation, manage technical risk, and ensure delivery timelines are met in an Agile/Scrum environment.
• Adhere to ISMS policies and procedures.

Job Specification / Skills and Competencies

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 8+ years of hands-on development experience in Microsoft Dynamics 365 CRM/CE, including at least 2-3 years in a technical lead or lead developer capacity.
• Proven track record of leading full-cycle D365 CRM implementation projects from inception to go-live, across multiple client engagements.
• Experience integrating D365 CRM with Dynamics 365 FinOps or other ERP systems is a strong plus.

Technical Skills

• Strong proficiency in C#, .NET framework, JavaScript, HTML, and SQL Server.
• Deep expertise in Dynamics 365 CRM/CE SDK, plugins, workflows, custom workflow activities, and client-side scripting.
• Strong experience with APIs (REST/OData), Dataverse, and third-party/legacy system integrations.
• Familiarity with Azure services (Logic Apps, Functions, Service Bus, etc.).
• Working knowledge of X++ and D365 FinOps/AX is an added advantage.

Soft Skills

• Strong leadership, analytical, and problem-solving abilities.
• Excellent communication and stakeholder management skills, with the ability to translate business needs into technical solutions.
• Proven ability to lead and mentor development teams while managing multiple priorities in an Agile/Scrum environment.

Preferred / Added Advantage

• Prior experience delivering Dynamics 365 CRM solutions within the Airlines or Freight/Logistics domain is a strong added advantage.
• Microsoft Certified: Dynamics 365 Developer Associate (CRM/CE)
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Developer Associate (added advantage)