Senior Dynamics 365 Customer Engagement Technical Lead

PriceWaterhouseCoopers Pvt Ltd ( PWC )

Bengaluru

Hybrid

INR 900,000 - 1,500,000

Full time

6 days ago

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Job summary

PwC in Bengaluru is seeking a senior Dynamics 365 CE Technical Lead to drive architecture, design, and delivery of D365 Sales and Power Platform solutions. The role blends strategic design with hands‑on engineering and proactive team mentorship in a hybrid work setup.

The ideal candidate will lead technical governance, guide development, and resolve complex integration challenges while collaborating with stakeholders to align technology with business goals.

Qualifications

7–10 years of experience in Dynamics 365/CRM implementations.
BE/BTech/MTech/MCA degree required.
Experience in Azure integrations and Power Platform is preferred.

Responsibilities

Lead the technical design, architecture, and implementation of D365 Sales solutions.
Own end‑to‑end delivery of modules and Azure integrations.
Mentor and guide a team of developers and consultants; conduct rigorous code reviews.

Skills

D365 Sales architecture

Azure integration

Dataverse governance

solution design

team leadership

Education

BE/B.Tech/Mtech/MCA

Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose‑led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Learn more about us At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Summary

We are seeking a senior‑level Dynamics 365 CE Technical Lead possessing 6–10 years of expertise to spearhead the implementation of Dynamics 365 Sales and Power Platform ecosystems. This hybrid position requires a strategic balance of high‑level architecture, hands‑on engineering, and proactive team leadership. The ideal candidate will drive technical design governance, execute robust system implementations, and act as a senior mentor, resolving critical technical blockers and providing expert direction to the development team.

Responsibilities

Architecture & Technical Design

Lead the technical design, architecture, and implementation of D365 Sales solutions, ensuring scalability, security, performance, and alignment with business objectives.
Actively participate in architectural design discussions, translating complex business requirements into robust technical solutions.
Establish and enforce development standards, design governance, and solution validation.
Develop and maintain comprehensive technical documentation, including architecture diagrams, integration designs, and deployment standards.
Advise customers and stakeholders on industry best practices in a proactive and strategic manner.

Hands‑on Development & Azure Integration

Own end‑to‑end delivery of modules in Dynamics 365 CRM.
Design and build enterprise integrations utilizing the Microsoft Azure ecosystem, with heavy emphasis on Azure Functions, Azure Logic Apps, Azure Service Bus, and Azure API Management to connect D365 with third‑party tools.
Develop and extend custom plugins, Custom APIs, workflows, and extensions using C#, JavaScript/TypeScript, Dynamics 365 SDK, and Power Platform technologies.
Design and customize Model‑Driven Apps, Canvas Apps, and PCF (PowerApps Component Framework) controls.
Take ownership of CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI) to ensure smooth, automated, and reliable software deployment.

Team Mentorship

Manage, mentor, and guide a team of developers and technical consultants, providing technical directions.
Act as the primary point of contact for resolving complex technical blockers and troubleshooting challenging integration or customization issues.
Conduct rigorous code reviews to provide constructive feedback, enforce coding standards, and ensure the delivery of high‑quality, maintainable code.

Business Analysis & Stakeholder Management

Collaborate with functional consultants, business analysts, and stakeholders to perform gap analysis between business needs and D365 Sales out‑of‑the‑box capabilities.
Act as a senior technical advisor to executive stakeholders, clearly articulating technical risks, trade‑offs, and recommendations.
Support functional tasks when necessary, including requirement gathering (BRDs, FRDs), sprint ceremonies, backlog grooming, and data migration validation.
Participate in pre‑sales activities, estimation, planning, and delivery governance as requested.

Mandatory skill sets