Dynamics 365 CE Technical Lead

Protiviti India

Bengaluru, Delhi, Mumbai

On-site

INR 2,600,000 - 4,200,000

Full time

14 days+

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Job summary

Protiviti India is seeking a seasoned Dynamics 365 CE Technical Lead to head design, development, and implementation of D365 CE solutions in a client-facing role. The position requires expertise across CE modules, solution architecture, integrations, and AI capabilities within the Microsoft ecosystem.

The candidate will lead end-to-end deployments, guide technical discussions with stakeholders, and oversee development teams to ensure delivery excellence. Immediate to 60 days joining is preferred.

Qualifications

BE / B.Tech (Mandatory)
Microsoft Dynamics 365 Sales Certification (Preferred)
Microsoft Dynamics 365 Customer Service Certification (Preferred)

Responsibilities

Lead end-to-end Dynamics 365 CE implementations and enhancements.
Design scalable and secure CRM solutions using Microsoft Business Applications.
Drive technical discussions with stakeholders and business teams.
Provide leadership to development teams and ensure delivery excellence.
Participate in solutioning, client presentations, and pre-sales activities.
Implement AI-driven solutions leveraging Copilot, GitHub Copilot, and Agentic AI capabilities.
Integrate Dynamics 365 CE with external applications and enterprise systems.

Skills

Dynamics 365 CE Technical Expertise

C#, .NET, JavaScript, Power Platform

Customization & Configuration

Plugins, Workflows, Power Automate

System Integrations & Architecture

Microsoft Business Applications

Copilot & GitHub Copilot

Agentic AI Concepts

Pre-Sales & Client-Facing

Education

BE / B.Tech (Mandatory)

Microsoft Dynamics 365 Sales Certification (Preferred)

Microsoft Dynamics 365 Customer Service Certification (Preferred)

Job description

Dynamics 365 CE Technical Lead

Location: Mumbai
Experience: 10-12 Years
Employment Type: Full-Time
Work Model: WFO / Hybrid / Client Location

Job Description

We are seeking an experienced Dynamics 365 CE Technical Lead to lead the design, development, and implementation of Microsoft Dynamics 365 Customer Engagement solutions. The ideal candidate will have strong technical expertise in CE modules, solution architecture, integrations, and emerging AI capabilities within the Microsoft ecosystem.

Key Responsibilities

Lead end-to-end Dynamics 365 CE implementations and enhancements.
Design scalable and secure CRM solutions using Microsoft Business Applications.
Drive technical discussions with stakeholders and business teams.
Provide leadership to development teams and ensure delivery excellence.
Participate in solutioning, client presentations, and pre-sales activities.
Implement AI-driven solutions leveraging Copilot, GitHub Copilot, and Agentic AI capabilities.
Integrate Dynamics 365 CE with external applications and enterprise systems.

Required Skills