Dynamics 365 CRM Architect

Sonata Software; Bengaluru; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Sonata Software is seeking an experienced Dynamics 365 CRM Architect to design scalable CRM architectures and lead AI-enabled modernization projects. You will work across Bangalore/Hyderabad with remote options, guiding development teams and ensuring secure, scalable solutions.

The role focuses on implementing AI-led automation, Copilot Studio approaches, MCP-based integrations, and enterprise-grade deployment patterns within Microsoft Dynamics 365 and Power Platform ecosystems.

Qualifications

• Hands-on expertise in Microsoft Dynamics 365 CRM and Power Platform.
• Experience designing end-to-end CRM architectures and AI-enabled automation.
• Ability to guide development teams and manage deployments and integrations.

Responsibilities

• Design end-to-end CRM and Power Platform solutions aligned with business needs and security.
• Lead AI-enabled solution design using Copilot Studio and MCP development.
• Guide teams on technical design, code quality and delivery governance.
• Architect and support deployment processes including CI/CD and release management.
• Design Azure-based integrations using Logic Apps, Functions, Service Bus and APIs.
• Support data and automation needs with ADF pipelines and orchestration flows.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Review designs, identify risks, and ensure delivery of complex CRM/AI initiatives.

Skills

AI Copilot Studio

Power Platform

Deployments & DevOps

Azure Integrations

Data & Automation

Job description

Currently we have an urgent Position for Dynamics 365 CRM Architect Role with one of our projects, location based our Bangalore / Hyderabad / Remote.

Kindly find below the details for your Perusal.

Mode of Employment : Permanent

Job Description:

We are looking for an experienced CRM Architect with strong expertise in Microsoft Dynamics 365 CRM, Power Platform, Azure integrations, and AI-led solution development. The candidate will be responsible for designing scalable CRM architectures, leading technical implementation, guiding development teams, and driving AI-enabled automation using Copilot Studio, agentic development patterns, MCP-based integrations, and AI evaluation frameworks.

Key Responsibilities

• Design end-to-end CRM and Power Platform solutions aligned with business requirements, technical standards, scalability, security, and maintainability.
• Lead AI-enabled solution design using Copilot Studio, agentic development approaches, MCP development, AI evaluations, prompt optimization, and enterprise-grade automation patterns.
• Guide teams on technical design, implementation approach, solution analysis, code quality, best practices, and delivery governance.
• Architect and support deployment processes including solution packaging, pipeline development, DevOps automation, release management, and environment strategy.
• Design and implement Azure-based integrations using Logic Apps, Azure Functions, Service Bus, APIs, and .NET-based custom components.
• Support data and automation needs using ADF pipelines, integration patterns, orchestration flows, and reusable automation frameworks.
• Work closely with business stakeholders, customers, project managers, developers, and testing teams to translate requirements into practical technical solutions.
• Review solution designs, identify technical risks, recommend improvements, and ensure successful delivery of complex CRM and AI-driven initiatives.

Required Technical Skills

• AI and Copilot Studio: Hands-on knowledge of Copilot Studio, agentic development, MCP development, AI evaluations, prompt design, grounding, orchestration, and AI-assisted business process automation.
• Power Platform: Good knowledge of Power Pages, Power Apps, Power Automate, Power Platform governance, environment management, ALM, and reusable component development.
• Deployments and DevOps: Strong understanding of deployment planning, solution movement, pipeline development, automation, Azure DevOps, release governance, and environment readiness.
• Azure Integrations: Experience with Azure Logic Apps, Azure Functions, Service Bus, API integrations, authentication patterns, monitoring, and enterprise integration design.
• Data and Automation: Good knowledge of ADF pipelines, data movement, integration automation, data transformation, and operational process automation.

Preferred Qualifications

• Experience in enterprise CRM architecture, Power Platform modernization, AI-enabled automation, and large-scale Dynamics 365 implementations.
• Exposure to governance, security, monitoring, release management, and operational support for CRM and AI-driven enterprise solutions.
• Microsoft certifications in Dynamics 365, Power Platform, Azure, or AI-related technologies are preferred.

Ideal Candidate Profile

The ideal candidate is a hands-on CRM Architect who can combine Dynamics 365 CRM, Power Platform, Azure integration, and AI expertise to deliver scalable, secure, and business-focused solutions. The candidate should be capable of owning architecture decisions, enabling AI-led modernization, supporting complex deployments, mentoring the team, and communicating effectively with customers and leadership stakeholders.

About Sonata Software:

Sonata is a global software company, one of the fastest growing in India. It specializes in Platform Engineering, Sonatas proprietary Platformation methodology, providing a framework that assists companies with their digital transformation journeys and helps them build their businesses on platforms that are Open, Connected, Intelligent, and Scalable. Sonata's platform engineering expertise is supported by its capabilities in Cloud and Data, IoT, AI, and Machine Learning, Robotic Process Automation, and Cybersecurity. With its centres in India, the US, Europe, and Australia, Sonata brings Thought leadership, Customer-centricity, and Execution Excellence towards catalysing the business transformation process for its customers around the world. You can read more here: https://www.sonata-software.com/platformation