CRM Architect with AI

Sonata Software; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Sonata Software is seeking an experienced CRM Architect with AI expertise to design scalable Dynamics 365 CRM and Power Platform solutions, integrate Azure services, and drive AI-enabled automation. You will mentor delivery teams, guide solution design, and ensure governance across complex CRM initiatives.

The role emphasizes collaboration with business stakeholders, architects, and developers to deliver secure, scalable platforms and accelerate digital modernization across client engagements.

Qualifications

• Hands-on expertise with Dynamics 365 CRM and Power Platform.
• Experience designing AI-enabled CRM architectures and automation.
• Ability to guide teams on technical designs, risk reviews, and governance.

Responsibilities

• Design end-to-end CRM and Power Platform solutions aligned with business needs.
• Lead AI-enabled solution design using Copilot Studio and agentic approaches.
• Guide development teams on technical design, code quality, and delivery governance.
• Architect deployment pipelines, DevOps automation, and release management.
• Implement Azure-based integrations and data/automation patterns.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Review designs, identify risks, and ensure successful delivery of CRM/AI initiatives.

Skills

AI Copilot Studio

Power Platform

Azure integrations

DevOps & deployments

Architecture leadership

Stakeholder communication

Job description

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Description: CRM Architect with AI Expertise

Role: CRM Architect / Technical Architect – Dynamics 365, Power Platform, and AI

Role Overview

We are looking for an experienced CRM Architect with strong expertise in Microsoft Dynamics 365 CRM, Power Platform, Azure integrations, and AI-led solution development. The candidate will be responsible for designing scalable CRM architectures, leading technical implementation, guiding development teams, and driving AI-enabled automation using Copilot Studio, agentic development patterns, MCP-based integrations, and AI evaluation frameworks.

Key Responsibilities

• Design end-to-end CRM and Power Platform solutions aligned with business requirements, technical standards, scalability, security, and maintainability.
• Lead AI-enabled solution design using Copilot Studio, agentic development approaches, MCP development, AI evaluations, prompt optimization, and enterprise-grade automation patterns.
• Guide teams on technical design, implementation approach, solution analysis, code quality, best practices, and delivery governance.
• Architect and support deployment processes including solution packaging, pipeline development, DevOps automation, release management, and environment strategy.
• Design and implement Azure-based integrations using Logic Apps, Azure Functions, Service Bus, APIs, and .NET-based custom components.
• Support data and automation needs using ADF pipelines, integration patterns, orchestration flows, and reusable automation frameworks.
• Work closely with business stakeholders, customers, project managers, developers, and testing teams to translate requirements into practical technical solutions.
• Review solution designs, identify technical risks, recommend improvements, and ensure successful delivery of complex CRM and AI-driven initiatives.

Required Technical Skills

• AI and Copilot Studio: Hands‑on knowledge of Copilot Studio, agentic development, MCP development, AI evaluations, prompt design, grounding, orchestration, and AI‑assisted business process automation.
• Power Platform: Good knowledge of Power Pages, Power Apps, Power Automate, Power Platform governance, environment management, ALM, and reusable component development.
• Deployments and DevOps: Strong understanding of deployment planning, solution movement, pipeline development, automation, Azure DevOps, release governance, and environment readiness.
• Azure Integrations: Experience with Azure Logic Apps, Azure Functions, Service Bus, API integrations, authentication patterns, monitoring, and enterprise integration design.
• Data and Automation: Good knowledge of ADF pipelines, data movement, integration automation, data transformation, and operational process automation.

Leadership and Customer Engagement

• Ability to guide developers, review technical designs, mentor the team, and support implementation decisions across CRM, Power Platform, Azure, and AI solutions.
• Strong analytical skills to understand business problems, identify solution options, evaluate technical feasibility, and recommend the right architecture approach.
• Good customer communication skills with the ability to explain technical designs, risks, dependencies, and solution recommendations clearly to technical and non‑technical stakeholders.
• Ability to lead design discussions, participate in requirement workshops, support estimation, and collaborate with cross‑functional delivery teams.

Preferred Qualifications

• Experience in enterprise CRM architecture, Power Platform modernization, AI‑enabled automation, and large‑scale Dynamics 365 implementations.
• Exposure to governance, security, monitoring, release management, and operational support for CRM and AI‑driven enterprise solutions.
• Microsoft certifications in Dynamics 365, Power Platform, Azure, or AI‑related technologies are preferred.

Ideal Candidate Profile

The ideal candidate is a hands‑on CRM Architect who can combine Dynamics 365 CRM, Power Platform, Azure integration, and AI expertise to deliver scalable, secure, and business‑focused solutions. The candidate should be capable of owning architecture decisions, enabling AI‑led modernization, supporting complex deployments, mentoring the team, and communicating effectively with customers and leadership stakeholders.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law