Dy Manager-CQA Engine Kandivali

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Mumbai; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Mahindra and Mahindra Limited in Mumbai seeks an experienced Field Quality Engineer to manage complaints and field failures related to industrial engines and gensets. You will lead root-cause analysis, drive warranty cost reduction, and coordinate with customer care and manufacturing to implement quick resolutions.

The role demands hands-on data management, DFMEA/PMEA involvement, and field visits to understand applications and usage, ensuring first-time-right solutions and sustained

Qualifications

• Experience in handling customer complaints of industrial engines and gensets.
• Experience with field fault analysis and warranty cost reduction.
• Strong data management and MIS reporting skills.
• Troubleshooting and problem solving capabilities.
• Co-ordination with customer care and manufacturing teams.
• Willingness to travel for field visits.

Responsibilities

• Handle field complaints and provide fast solutions for industrial engines and gensets.
• Monitor field failures related to engine aggregates.
• Reduce repairs per hundred and warranty costs.
• Coordinate with customer care for prompt resolution.
• Perform DFMEA/PMEA activities.
• Conduct field visits for onsite analysis.
• Ensure shop floor quality via audits and sustenance actions.
• Maintain daily MIS data for customers.

Skills

Field Quality

Customer coordination

Problem solving

Data management

MIS reporting

Technical troubleshooting

Education

BE/BTech in Electrical/Electronics

Tools

DFMEA

PMEA

Job description

Job Description:

Responsibilities & Key Deliverables

• Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience).
• Monitoring of Field failures related to Engine aggregate.
• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
• Analysis of field complaints & providing solution as fast as possible
• Coordinating with Customer care team for effective and immediate customer Complaint resolution.
• Field visits for onsite analysis & understanding applications / Usage
• Providing field fix
• Deployment of current Engine failure learnings on new product to ensure first time right new product
• Ensuring sustenance of actions taken
• Improving response time
• Systematic approach of problem solving using some of the advanced problem solving tools
• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
• Participate in DFMEA, PMEA
• Warranty parts scrutiny, Engine tear down analysis
• Plant process audit at regular interval
• Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
• Hands-on experience in data management for all customers and daily MIS.

Preferred Industries

Manufacturing

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Electrical and Electronics; Bachelors of Technology in Electrical and Electronics; Bachelor of Engineering; Bachelors of Technology

General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred

Critical Experience

Failure Analysis / diagnosis /Problem solving Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) Very good at follow ups & de bottlenecking the issues