DWS _Client Engineering _Digital Workplace Services-

Infosys; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Infosys is seeking skilled IT support professionals to join our enterprise services team. The role emphasizes hands-on management of Windows platforms, Intune/SCCM/MECM, Azure AD, and Microsoft 365, with a focus on security, imaging, patching, and device lifecycle.

Strong communication and documentation skills are required, along with a customer-service mindset. The candidate should be comfortable operating in enterprise environments, coordinating with multiple stakeholders, and supporting

Qualifications

• Strong customer-service orientation.
• Excellent troubleshooting and analytical skills.
• Effective communication and stakeholder management.
• Strong documentation and coordination capabilities.
• Ability to work in enterprise support and transformation environments.

Skills

Customer service

Troubleshooting

Analytical thinking

Communication

Stakeholder management

Documentation

Coordination

Tools

Microsoft Intune

SCCM/MECM

Windows 10/11 Administration

Windows Autopilot

Microsoft Entra ID/Azure AD

Microsoft 365 Administration

Group Policy Management

BitLocker

Defender for Endpoint

OS Deployment & Imaging

Patch Management

Software Packaging & Distribution

Endpoint Security & Compliance (Tenable)

Device Lifecycle Management

Job description

soft Skills

Strong customer-service orientation. Excellent troubleshooting and analytical skills. Effective communication and stakeholder management. Strong documentation and coordination capabilities. Ability to work in enterprise support and transformation environments.

g hands-on expertise in:

Microsoft Intune SCCM / MECM Windows 10/11 Administration Windows Autopilot Microsoft Entra ID (Azure AD) Microsoft 365 Administration Group Policy Management BitLocker Microsoft Defender for Endpoint Experience in: OS Deployment & Imaging Patch Management Software Packaging & Distribution Endpoint Security & Compliance (Tenable) Device Lifecycle Management Strong troubleshooting skills across desktop, mobility, and workplace technologies.

Preferred Skills

Experience with VMware Workspace ONE or Citrix. Knowledge of Virtual Desktop Infrastructure (VDI). Familiarity with Azure Virtual Desktop (AVD). PowerShell scripting and automation experience. Knowledge of ServiceNow ITSM processes.

Certifications (Preferred)

Microsoft Certified: Endpoint Administrator Associate (MD-102) Microsoft 365 Certified: Modern Desktop Administrator ITIL Foundation Certification Microsoft Azure Fundamentals (AZ-900)