DWS Client Engineering

Infosys; Pune District, Chennai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Infosys in Pune seeks an experienced Client Engineering Professional with 6-8 years in Digital Workplace Services and End User Computing to design, deploy, manage, and support enterprise endpoint environments, ensuring security, performance, and user satisfaction.

You will lead deployment of Windows 10/11 builds, manage Intune, SCCM/MECM, Autopilot, Azure AD, and Office 365, automate tasks with PowerShell, and coordinate with security, infrastructure, and service desk teams for reliable

Qualifications

• 6-8 years of experience in End User Computing / Client Engineering.
• Strong hands-on expertise in Microsoft Intune, SCCM/MECM, Windows 10/11 Administration, Windows Autopilot, and Microsoft Entra ID (Azure AD).
• Experience with Microsoft 365 Administration and Group Policy Management.
• Proven ability to implement endpoint security (Microsoft Defender) and BitLocker.
• Proficient in PowerShell scripting and automation.

Responsibilities

• Design, deploy, manage, and support enterprise endpoint environments.
• Administer Microsoft Intune, SCCM/MECM, Autopilot, and endpoint management solutions.
• Design and deploy Windows 10/11 builds and upgrade solutions.
• Manage device provisioning, patch management, and compliance policies.
• Automate operational tasks using PowerShell scripting.
• Collaborate with security, infrastructure, and service desk teams.

Skills

End User Computing

PowerShell scripting

Troubleshooting

Customer service

Documentation

Tools

Microsoft Intune

SCCM MECM

Windows Autopilot

Azure Entra ID

Microsoft 365

Group Policy

BitLocker

Defender for Endpoint

PowerShell

Job description

Role & responsibilities

• We are seeking an experienced Client Engineering Professional with 6-8 years of experience in Digital Workplace Services (DWS), End User Computing (EUC), Modern Workplace, and endpoint management. The candidate will be responsible for designing, deploying, managing, and supporting enterprise endpoint environments while ensuring seamless end-user experience, security, and operational excellence.
• Key Responsibilities
• Manage and support enterprise endpoint infrastructure including desktops, laptops, and virtual workstations.
• Administer Microsoft Intune, SCCM/MECM, Autopilot, and endpoint management solutions.
• Design and deploy Windows 10/11 operating system builds and upgrade solutions.
• Manage device provisioning, software packaging, patch management, and compliance policies.
• Implement endpoint security controls using Microsoft Defender and security best practices.
• Support device lifecycle management including onboarding, refresh, and decommissioning.
• Troubleshoot complex desktop, application, and mobility-related issues.
• Manage Group Policies, Active Directory, Azure AD (Entra ID), and endpoint configurations.
• Support Microsoft 365 applications and collaboration tools.
• Automate operational tasks using PowerShell scripting.
• Monitor endpoint health, performance, and compliance metrics.
• Collaborate with security, infrastructure, and service desk teams for issue resolution.
• Prepare technical documentation, SOPs, and knowledge articles.
• Required Skills
• 6-8 years of experience in End User Computing / Client Engineering.
• Strong hands-on expertise in:
• Microsoft Intune
• SCCM / MECM
• Windows 10/11 Administration
• Windows Autopilot
• Microsoft Entra ID (Azure AD)
• Microsoft 365 Administration
• Group Policy Management
• BitLocker
• Microsoft Defender for Endpoint

Preferred candidate profile

• OS Deployment & Imaging
• Patch Management
• Software Packaging & Distribution
• Endpoint Security & Compliance (Tenable)
• Device Lifecycle Management
• Strong troubleshooting skills across desktop, mobility, and workplace technologies.
• Preferred Skills
• Experience with VMware Workspace ONE or Citrix.
• Knowledge of Virtual Desktop Infrastructure (VDI).
• Familiarity with Azure Virtual Desktop (AVD).
• PowerShell scripting and automation experience.
• Knowledge of ServiceNow ITSM processes.
• Certifications (Preferred)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified: Modern Desktop Administrator
• ITIL Foundation Certification
• Microsoft Azure Fundamentals (AZ-900)
• Soft Skills
• Strong customer-service orientation.
• Excellent troubleshooting and analytical skills.

Effective communication and stakeholder management.

Strong documentation and coordination capabilities.

Ability to work in enterprise support and transformation environments.