Duty Manager (Vice Captain)

Ebono; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

SAVOmart in Bengaluru seeks a Duty Manager (Vice Captain) to support daily store operations, supervise floor staff, and enhance customer satisfaction. You will work closely with the Store Manager to meet sales, service, and operational targets while upholding store standards and teamwork.

Responsibilities include overseeing daily activities, guiding staff, addressing customer inquiries, and contributing to merchandising and promotional efforts.

Qualifications

• 12th pass (HSC) is required; a diploma/degree in Retail Management, Business, or related field is a plus.
• Prior experience in retail operations or supervisory capacity is preferred.
• Basic understanding of inventory practices and customer service processes.

Responsibilities

• Operational Oversight: Assist in daily store activities, including opening/closing, cash handling, POS operations, and shift transitions.
• Team Leadership & People Management: Supervise and coach front-line staff, prepare duty rosters, and support onboarding and training.
• Customer Experience: Ensure high customer satisfaction and address inquiries promptly.
• Sales & Reporting: Help drive store sales and compile basic performance reports for the Store Manager.
• Compliance & Safety: Enforce SOPs, loss prevention, safety norms, and cash handling protocols.

Skills

Leadership

Communication

Customer focus

Task prioritization

Adaptability

Education

12th pass (HSC)

Retail management diploma/degree

Tools

POS systems

Retail software

Reporting tools

Job description

Job Title: Duty Manager (Vice Captain)

Location: Bengaluru

Reports to: Store Manager

Job Summary

The Vice Captain/Supervisor/Duty Manager at SAVOmart is responsible for supporting daily store operations, supervising floor staff, driving customer satisfaction, and ensuring efficient and compliant retail activities. The Supervisor works closely with the Store Manager to achieve sales, service, and operational targets while maintaining high standards of store presentation and teamwork.

Key Responsibilities

Operational Oversight

• Assist in running daily store activities, including opening/closing procedures, cash handling, POS operations, and shift transitions.
• Ensure store standards related to cleanliness, merchandising, stock presentation, and hygiene are met at all times.
• Monitor inventory levels, replenish stock on shelves, coordinate with store staff for stock rotation, and report shortages or discrepancies.

Team Leadership & People Management

• Supervise, coach, and mentor front-line staff to deliver exceptional customer service.
• Prepare duty rosters and assign daily tasks to team members.
• Support onboarding and training of new hires, ensuring adherence to SAVOmart policies and service standards.
• Monitor staff performance and provide constructive feedback.

Customer Experience

• Ensure high levels of customer satisfaction by addressing inquiries and resolving complaints promptly and professionally.
• Promote a customer-first environment through personalized shopping assistance and engagement.

Sales & Reporting

• Help drive store sales by motivating staff to meet daily and weekly targets.
• Compile basic performance reports (sales, attendance, inventory movements) for the Store Manager.
• Assist in visual merchandising initiatives and promotional setups to boost sales.

Compliance & Safety

• Enforce compliance with operational SOPs, loss prevention measures, and safety norms, and cash handling protocols.
• Assist in routine audits and coordinate corrective actions where needed.

Qualifications

• Minimum 12th pass (HSC); diploma/degree in Retail Management, Business, or related field is a plus.
• Prior experience in retail operations or supervisory capacity preferred.
• Basic understanding of inventory practices and customer service processes.

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Ability to prioritize tasks, work under pressure, and adapt to retail dynamics.
• Familiarity with POS systems, basic reporting tools, and retail software (preferred).

Work Conditions

• Must be available to work flexible shifts, including weekends and public holidays.
• Fast-paced retail environment with standing and movement across the store.