Duty Manager

IHG Hotels & Resorts; Mumbai, Nashik District, Agra District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IHG Hotels & Resorts in Mumbai seeks an experienced hotel operations professional to manage daily operations and ensure seamless guest experiences. You will lead front-line teams and coordinate department activities to deliver outstanding service.

Implement strategies to improve hotel performance and revenue growth while upholding high standards of quality, safety and security. Collaborate with other departments to optimize service delivery and continuously enhance the guest experience.

Responsibilities

• Manage daily operations of the hotel, ensuring seamless guest experiences.
• Supervise and coordinate staff activities to achieve high levels of customer satisfaction.
• Implement effective strategies to improve hotel performance and revenue growth.
• Maintain high standards of quality, safety, and security.
• Collaborate with other departments to ensure efficient service delivery.
• Analyze guest feedback and implement changes to enhance overall guest experience.

Job description

• Manage daily operations of the hotel, ensuring seamless guest experiences.
• Supervise and coordinate staff activities to achieve high levels of customer satisfaction.
• Implement effective strategies to improve hotel performance and revenue growth.
• Maintain high standards of quality, safety, and security.
• Collaborate with other departments to ensure efficient service delivery.
• Analyze guest feedback and implement changes to enhance overall guest experience.