Duty Manager

NOVOTEL; Pune District; On-site; INR 450,000 - 700,000; Full time

Job summary

Accor’s Front Office leadership role seeks a dedicated professional to act as Manager on Duty, ensuring smooth hotel operations and exceptional guest service in Pune. You will coordinate with hotel departments, manage VIP arrangements, and respond to guest feedback to improve service levels.

The role requires strong English communication, leadership, and the ability to work under pressure in a fast-paced hotel environment within an Accor-branded property.

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Opera PMS.
• Ability to act as Manager on Duty, handling daily operations, guest complaints, VIP arrangements, and service recovery effectively.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with other departments.
• Excellent communication skills in English, with a professional, guest-oriented, and service-minded attitude.
• High sense of responsibility, integrity, and flexibility, able to work shifts and perform under pressure in a fast-paced hotel environment.

Responsibilities

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Skills

Front Office operations

Guest service

Leadership

Team coordination

Communication in English

Service recovery

Shift management

Tools

Opera PMS

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
• Motivate and empower team members to problem solve and surprised our guests with novelty.

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Opera PMS.
• Ability to act as Manager on Duty, handling daily operations, guest complaints, VIP arrangements, and service recovery effectively.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with other departments.
• Excellent communication skills in English, with a professional, guest-oriented, and service-minded attitude.
• High sense of responsibility, integrity, and flexibility, able to work shifts and perform under pressure in a fast-paced hotel environment.