Duty Manager

The Evolve Back Kamalapura Palace; Mysuru; On-site; INR 200,000 - 420,000; Full time

Job summary

The Evolve Back Kamalapura Palace in Mysuru, Karnataka, seeks a communications and guest-services professional to support guests and staff by operating hotel systems and delivering prompt information.

Duties include guest orientation, upselling facilities, team management across departments, documentation, learning development, process adherence, and maintaining product knowledge of resort operations.

Qualifications

• Guest orientation and guest services skills.
• Sales and up-selling aptitude within hospitality.
• Team leadership and cross-department coordination.
• Documentation and SOP adherence.
• Learning and staff development facilitation.
• Process adherence to company policies and sustainability practices.
• Strong product knowledge of resort operations.

Responsibilities

• Guest orientation: anticipate needs, resolve issues, provide information and options.
• Upsell facilities and communicate targets and performance to the team.
• Lead team motivation, set daily targets, coordinate with other departments.
• Maintain and manage documents per SOPs; oversee day-to-day operations.
• Provide tools and environment for staff to deliver the Evolve Back Experience.
• Ensure all initiatives align with Responsible tourism framework.
• Develop thorough knowledge of resort operations.

Job description

1. Job Role

To provide prompt, effective communications support for customers and Resort staff by operating systems of Evolve Back Resorts.

2. Job Description

• A Guest Orientation

  Anticipates guests needs and takes them into consideration. Handles guest complaints provides a rapid solution, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed.

• B Commercial / Up selling.

  Trains the team to use and apply sales pitches. Updates communicate to team regarding daily targets and performance scores with team (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, quality survey scores, etc. )

• C Team Management and Cross-Departmental Responsibilities .

  Develops employees motivation and team spirit by creating a good working atmosphere. Setting up daily target for team. Utilize the team with optimum efficiency. Performance evaluation of team. Coordination with Other Department.

• D Documentation .

  Maintain manage the documents as per SOPs. Overlooking day-to-day operation of the whole facility.

• E Learning Development.

  Provides employees with the tools and environment they need to deliver The Evolve Back Experience.

• F Process Adherence .

  Ensures all initiatives and processes are within the company s Responsible tourism framework.

• G Product Knowledge.

  Should have thorough knowledge of Resort operations.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.