Rooms Division Manager

GCC Hotel And Club; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

GCC Hotel And Club in Mumbai seeks an experienced Rooms Division Manager to oversee daily operations of the rooms division, ensuring guest satisfaction and high service standards. You will supervise housekeeping, front desk, and room service teams to deliver seamless experiences.

The role requires coordinating with other departments, implementing quality controls, resolving guest complaints professionally, and maintaining accurate occupancy, revenue, and expense records.

Responsibilities

• Manage and supervise the daily operations of the rooms division.
• Ensure high standards of cleanliness, maintenance, and repair in guest rooms and public areas.
• Coordinate with other departments to ensure seamless service delivery.
• Implement and maintain quality control measures to enhance customer satisfaction.
• Analyze and resolve guest complaints professionally and courteously.
• Maintain accurate records and reports on room occupancy, revenue, and expenses.

Job description

• Manage and supervise the daily operations of the rooms division.
• Ensure high standards of cleanliness, maintenance, and repair in guest rooms and public areas.
• Coordinate with other departments to ensure seamless service delivery.
• Implement and maintain quality control measures to enhance customer satisfaction.
• Analyze and resolve guest complaints professionally and courteously.
• Maintain accurate records and reports on room occupancy, revenue, and expenses.