Duty Manager

AccorHotel; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor seeks a skilled Duty Manager for ibis Kolkata Rajarhat to ensure smooth daily operations and top-tier guest service. You will oversee shifts, lead a team, handle guest inquiries and complaints, and coordinate with departments to maintain high standards of cleanliness and efficiency.

The role requires a minimum of 2 years’ experience in a similar capacity, with proficiency in English and additional language skills considered an advantage.

Qualifications

• Minimum 2 year of relevant experience in a similar capacity.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Oversee and coordinate all aspects of hotel operations during assigned shifts.
• Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs.
• Manage and motivate team members to maintain high performance standards.
• Handle guest complaints and concerns professionally and efficiently.
• Coordinate with various departments to ensure seamless communication and service delivery.
• Implement and enforce hotel policies, procedures, and safety regulations.
• Monitor and maintain cleanliness and presentation standards throughout the property.
• Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests.
• Conduct regular inspections of public areas and guest rooms to maintain quality standards.
• Assist in training and developing staff to enhance their skills and knowledge.
• Handle emergency situations and make critical decisions when necessary.
• Prepare and submit daily reports on hotel operations and guest feedback.
• Collaborate with other managers to improve overall hotel performance and guest satisfaction.

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.

• Oversee and coordinate all aspects of hotel operations during assigned shifts
• Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
• Manage and motivate team members to maintain high performance standards
• Handle guest complaints and concerns professionally and efficiently
• Coordinate with various departments to ensure seamless communication and service delivery
• Implement and enforce hotel policies, procedures, and safety regulations
• Monitor and maintain cleanliness and presentation standards throughout the property
• Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
• Conduct regular inspections of public areas and guest rooms to maintain quality standards
• Assist in training and developing staff to enhance their skills and knowledge
• Handle emergency situations and make critical decisions when necessary
• Prepare and submit daily reports on hotel operations and guest feedback
• Collaborate with other managers to improve overall hotel performance and guest satisfaction

Qualifications

Minimum 2 year of relevant experience in a similar capacity.

Ability to speak other languages and basic understanding of local languages will be an advantage.

Excellent reading, writing and oral proficiency in English language.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.