Guest Service Associate @ Ibis Mumbai BKC

Accor; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Job summary

Accor is seeking a Guest Service professional in Mumbai to provide exceptional service and facilitate guest experiences. The ideal candidate will have a Diploma in Tourism & Hospitality Management, up to 1 year of experience, and strong communication skills in English. Responsibilities include managing guest inquiries, resolving complaints, and ensuring efficient department operations. The position offers employee benefits, learning programs, and growth opportunities within the company globally.

Qualifications

• 0-1 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Provide proficient and professional guest service by meeting guest expectations.
• Respond to customer queries and resolve issues for satisfaction.
• Ensure guest complaints and requests are attended to.
• Inspect linen and condiments before service, maintaining quality.
• Promote hotel facilities and maximize sales through sound product knowledge.

Skills

Proficient guest service

Communication skills

Problem solving

MS Excel

MS Word

MS PowerPoint

Education

Diploma in Tourism & Hospitality Management

Job description

Job Description

Prime Function

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.
• Facilitates the functioning of and/or oversees the functioning of Guest Service department (Front Office and F&B Service).

Key Responsibilities

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai BKC to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.
• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advise guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Qualifications

• Diploma in Tourism & Hospitality Management.
• 0-1 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.