Duty Manager

Accor; Kolkata District; On-site; INR 200,000 - 280,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth

CSR & ESG initiatives

Job summary

Accor in Kolkata, India seeks a Front Office professional to ensure smooth check-in/check-out, guest welfare, and seamless hospitality services. You will manage reception, concierge, telephones, and cashier duties, liaise with other departments, and maintain cleanliness of the lobby and drive.

You will actively listen to guest requirements and enable the team to deliver exceptional service. Join a brand renowned for guest focus and opportunities to grow within the property and across Accor

Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Job description

Job Description

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.