Duty Manager

Jones Lang LaSalle Incorporated; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru, India, is seeking a facilities management professional to oversee day-to-day operations on-site. The role emphasizes adherence to service levels, cost control, vendor coordination, and driving continuous improvement across processes and safety programs.

You will conduct monthly vendor meetings, manage documentation, and support compliance with ISO standards. A proactive approach to training, ethics, and cost-saving initiatives is expected to maintain

Responsibilities

• Demonstrate at least one process improvement /cost saving initiative / human experience every quarter
• Participate in at least one CIWG initiative every quarter
• Ensure NO PO NO WORK ( Including adhoc )
• Conduct one Ethics session every Month for IFM, Secondment and vendor partner
• Strive to foster a culture of higher ethical behaviour in the account.
• Ensure 100% adherence to Service Level Agreement requirements. Any deviations should be reported immediately
• Ensure all relevant documents pertaining to facility operations are maintained
• Conduct and document monthly meetings with vendors and ensure completion of action items within the agreed timelines
• Ensure all escalations are managed as per process
• Ensure day to day Vendor performance is monitored and measured as per Service Level Agreements
• Actively participate in the Compliance Review Program for your site and contribute for achieving 100% score in ‘Classic’ level
• Demonstrate 100% adherence to all process and procedures pertaining to the facility operations
• 100% Adherence to the standards as per ISO 27001, ISO 14001 and OHSAS 18001
• Undertake daily facility walk around and ensure closure of all observations within the agreed time lines
• Adhere to the Cost Saving initiatives that are recommended
• Ensure that the vendor staff attrition rate is within the industry standards
• 52 week maintenance calendar adherence
• Pit stop activities being followed
• No work carried out without valid work permit
• Dynamic score card to be updated – for daily scores
• Track and monitor R&M budget and invoice submission
• Implement all EHS driven initiatives at site level and achieve 100%
• Involve in at least two People Engagement Activities/Programs during the year
• Establish a method of delegation to free up your time by 50%, succession planning. Groom a successor for yourself and There should be a back up.
• Demonstrate actions taken for self development
• Engage in cross functional trainings and awareness inorder to handle the situation during critical times.
• Ensure 100% adherence to ARCHIBUS . Any deviations should be reported immediately
• Attend all training programmes nominated for during the year
• Conduct at least one training program every month for the vendor staff and maintain training records
• To ensure 40 Hrs of training for each employee in a year

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

Job Responsibilities

• 1 Demonstrate at least one process improvement /cost saving initiative / human experience every quarter
• 2 Participate in at least one CIWG initiative every quarter
• 3 Ensure NO PO NO WORK ( Including adhoc )
• 4 Conduct one Ethics session every Month for IFM, Secondment and vendor partner
• 5 Strive to foster a culture of higher ethical behaviour in the account.
• 6 Ensure 100% adherence to Service Level Agreement requirements. Any deviations should be reported immediately
• 7 Ensure all relevant documents pertaining to facility operations are maintained
• 8 Conduct and document monthly meetings with vendors and ensure completion of action items within the agreed timelines
• 9 Ensure all escalations are managed as per process
• 10 Ensure day to day Vendor performance is monitored and measured as per Service Level Agreements
• 11 Actively participate in the Compliance Review Program for your site and contribute for achieving 100% score in ‘Classic’ level
• 12 Demonstrate 100% adherence to all process and procedures pertaining to the facility operations
• 13 100% Adherence to the standards as per ISO 27001, ISO 14001 and OHSAS 18001
• 14 Undertake daily facility walk around and ensure closure of all observations within the agreed time lines
• 15 Adhere to the Cost Saving initiatives that are recommended
• 16 Ensure that the vendor staff attrition rate is within the industry standards
• 17 52 week maintenance calendar adherence
• 18 Pit stop activities being followed
• 19 No work carried out without valid work permit
• 20 Dynamic score card to be updated – for daily scores
• 21 Track and monitor R&M budget and invoice submission
• 22 Implement all EHS driven initiatives at site level and achieve 100%
• 23 Involve in at least two People Engagement Activities/Programs during the year
• 24 Establish a method of delegation to free up your time by 50%, succession planning. Groom a successor for yourself and There should be a back up.
• 25 Demonstrate actions taken for self development
• 26 Engage in cross functional trainings and awareness inorder to handle the situation during critical times.
• 27 Ensure 100% adherence to ARCHIBUS . Any deviations should be reported immediately
• 28 Attend all training programmes nominated for during the year
• 29 Conduct at least one training program every month for the vendor staff and maintain training records
• 30 To ensure 40 Hrs of training for each employee in a year

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For further information, visit jll.com.