Duty Manager

Jaguar Security Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jaguar Security Services is seeking a Duty Manager to lead security operations at client sites in Hyderabad. The role requires managing multiple teams of Security Officers and Supervisors, ensuring day-to-day operations, and coordinating with clients and internal stakeholders.

The ideal candidate has 10+ years in security operations with leadership experience, strong knowledge of access control, CCTV, and incident handling, and a proven track record in policy development and compliance.

Qualifications

• Bachelor's Degree in any discipline.
• 10+ years in security ops with at least 5 in a managerial role.
• Strong knowledge of physical security, CCTV, and access control.
• Experience in policy development, SOPs, and regulatory compliance.

Responsibilities

• Manage and supervise multiple teams of Security Officers and Supervisors.
• Plan schedules, recruitment, onboarding, training, and performance management of security personnel.
• Coordinate emergency response during alarms, incidents, and crises.
• Prepare daily, weekly, and monthly operational reports for management.
• Monitor CCTV, access control, surveillance systems, and coordinate preventive maintenance with vendors.
• Ensure compliance with company policies, client requirements, statutory regulations, and security standards.

Skills

Leadership

Security operations

Incident management

Team management

Access control systems

CCTV surveillance

Policy development

Audits & risk assessments

Communication skills

Integrity & confidentiality

Emergency response

Education

Bachelor's Degree in any discipline

Job description

The Duty Manager (DM) is responsible for leading security operations, managing multiple security teams, and ensuring seamless day-to-day operations at the client site. The role requires strong leadership, operational excellence, effective stakeholder management, and the ability to respond efficiently to incidents while maintaining compliance with company policies and client expectations.

Key Responsibilities

• Manage and supervise multiple teams of Security Officers and Supervisors.
• Ensure daily manpower deployment and verify post assignments.
• Plan schedules, recruitment, onboarding, training, coaching, and performance management of security personnel.
• Maintain effective working relationships with the Client, Facility Management, Engineering Team, and Landlord for smooth operations.
• Conduct regular inspections of security operations, documentation, and compliance processes.
• Attend operational meetings with client representatives and internal stakeholders.
• Plan and coordinate security arrangements for special events and VIP movements.
• Coordinate emergency response during alarms, incidents, and crisis situations.
• Investigate security incidents, threats, breaches, and prepare detailed incident reports.
• Prepare daily, weekly, and monthly operational reports for management.
• Monitor CCTV, access control, surveillance systems, and coordinate preventive maintenance with vendors.
• Ensure compliance with company policies, client requirements, statutory regulations, and security standards.
• Drive continuous improvement initiatives and recommend enhancements to security procedures and operational processes.
• Lead employee engagement, recognition, disciplinary actions, and performance improvement initiatives.

Required Qualifications & Skills

• Bachelor's Degree in any discipline.
• Minimum 10 years of experience in security operations, with at least 5 years in a managerial role.
• Strong knowledge of physical security operations, access control systems, CCTV surveillance, and incident management.
• Experience in developing and implementing security policies, SOPs, and operational procedures.
• Sound knowledge of security, safety, and statutory regulations.
• Experience in conducting security audits, risk assessments, and investigations.
• Excellent leadership, team management, and decision-making abilities.
• Strong analytical, problem-solving, and organisational skills.
• Excellent communication and interpersonal skills.
• High level of integrity with the ability to handle confidential information.
• Physically fit and capable of responding effectively during emergencies.

Preferred Qualifications

• Certification in Fire Safety Management, BLS, or Emergency Response.
• Knowledge of crisis management and business continuity planning.
• Knowledge of crisis management and business continuity planning.IS reporting.
• Familiarity with cybersecurity principles and integrated security systems.
• Experience in corporate security operations within multinational organizations.

Location: Hitech City, Hyderabad

Age: 32 - 45 Years

Working Days: 5 Days a Week
Working Hours: 8 Hours (Rotational Shifts)