Duty Manager

The Fern Bambora Fort Udaipur, Series by Marriott; Gujarat; On-site; INR 420,000 - 620,000; Full time

Job summary

The Duty Manager role at The Fern Bambora Fort Udaipur, Series by Marriott, is a full-time on-site position located in Vijay Nagar, near Udaipur. You will oversee daily hotel operations, coordinate with departments, and resolve guest concerns promptly while ensuring compliance with brand standards and safety procedures.

You will also assist with staffing, training, and performance feedback, and help monitor revenue and occupancy as part of the hotel leadership team.

Qualifications

• Operational management of hotel shifts and cross-department coordination.
• Strong guest service focus with professional communication.
• Experience supervising teams and handling escalations.
• Knowledge of front office procedures and occupancy indicators.
• Education in hospitality preferred; equivalent experience considered.

Responsibilities

• Oversee daily hotel operations and ensure smooth functioning across departments.
• Supervise front office activities and guest check-in/out processes.
• Coordinate with housekeeping, F&B, security and maintenance teams.
• Maintain service standards, safety procedures and brand guidelines.
• Assist with staff scheduling, training and performance feedback.
• Support revenue and occupancy monitoring and handle escalations.

Skills

Operational management

Guest service

Team leadership

Organizational skills

Front office knowledge

Revenue & occupancy awareness

Education

Hospitality management degree or related field

Job description

Company Description

The Fern Bambora Fort Udaipur, Series by Marriott, is a heritage fort resort set in the tranquil Aravalli Hills, about 31 miles from central Udaipur. Once a historic stronghold, it has been carefully restored into a luxury destination that combines royal Rajasthani charm with modern, eco-conscious hospitality. The property caters to leisure travelers seeking peaceful getaways, guests planning destination weddings, and visitors looking for rich cultural experiences. Team members contribute to a guest experience where timeless elegance is paired with contemporary comfort and personalized service.

Role Description

The Duty Manager is a full-time, on-site role located in Vijay Nagar, responsible for overseeing daily hotel operations and ensuring smooth functioning across departments. This role includes supervising front office activities, monitoring guest check-in and check-out processes, and resolving guest concerns promptly and professionally. The Duty Manager coordinates with housekeeping, food and beverage, security, and maintenance teams to maintain service standards and operational efficiency. They ensure compliance with brand guidelines, safety procedures, and service quality, while supporting staff scheduling, training, and performance feedback. The Duty Manager also assists with revenue and occupancy monitoring, manages escalations, and represents hotel management during assigned shifts.

Qualifications

• Operational management skills, including hotel shift supervision, coordination across departments, and handling escalated guest issues.
• Guest service and communication skills, with a focus on hospitality, conflict resolution, and professional verbal and written communication.
• Team leadership and people management skills, including staff guidance, training support, and performance monitoring.
• Organizational and problem-solving skills, with the ability to prioritize tasks, make decisions under pressure, and maintain attention to detail.
• Knowledge of front office procedures, reservation systems, and basic hotel revenue and occupancy indicators.
• Experience in hotel or resort operations, preferably in a supervisory or duty manager capacity.
• Relevant education in hospitality management or a related field is preferred; equivalent experience may be considered.
• Ability to work flexible hours, including weekends and holidays, and to stand and move around the property as required.