Assistant Manager - Revenue & Reservations

Fairmont Hotels & Resorts; Udaipur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Fairmont Udaipur Palace invites you to join our pre-opening team as a Reservations Coordinator. You will oversee daily reservations operations, manage bookings, and coordinate with Front Office, Sales, Revenue Management, and Housekeeping.

The role requires Hotel Management qualification, experience in luxury hotels with Opera PMS, and proficiency in Microsoft Office. Join us to contribute to a premier guest experience in India's royal city.

Qualifications

• Degree or Diploma in Hotel Management is required.
• Experience in luxury hotels is preferred.
• Working knowledge of Opera PMS and MS Office is expected.

Responsibilities

• Oversee daily reservations operations with accurate bookings, amendments, and cancellations.
• Coordinate with Front Office, Sales, Revenue Management and Housekeeping.
• Train and supervise reservation staff and manage duty rosters.

Skills

Hospitality operations

Customer service

Education

Degree/ Diploma in Hotel Management

Tools

Opera

Microsoft Office

Job description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Company Description

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

#BELIMITLESS

Job Description

Operational Duties

• Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
• Monitor room availability, rates, and inventory across all distribution channels
• Ensure correct application of rate codes, packages, and promotions
• Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
• Handle complex reservations, VIP bookings, and group allocations

Team Supervision

• Assist in training, coaching, and motivating reservation staff
• Monitor staff performance and ensure adherence to SOPs
• Prepare duty rosters and support manpower planning

Revenue & Yield Support

• Support revenue optimization by upselling rooms and services
• Ensure compliance with pricing strategies and revenue policies
• Track pick-up reports, forecasts, and booking trends
• Assist in analyzing reservation data and preparing reports

Guest Service & Quality

• Handle guest queries, complaints, and special requests professionally
• Ensure high standards of service and brand compliance
• Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

• Prepare daily, weekly, and monthly reservation reports
• Maintain records, logs, and departmental documentation
• Ensure compliance with audit, payment, and cancellation policies

Qualifications

• Degree/ Diploma in Hotel Management
• Working Knowledge of Opera, Microsoft Office.
• At least 1 year of experience at the same level.
• Luxury Hotels & Resorts experience required.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.