Duty Manager

Raffles Hotels & Resorts; Jaipur; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Raffles Hotels & Resorts in Jaipur, India, seeks a Duty Manager to lead service excellence in a luxury setting. The role involves coaching staff, overseeing daily operations, and ensuring guest satisfaction.

Candidates should have 1–2 years in a Duty Manager role, proficiency with Opera PMS, and strong English and Chinese communication. The position offers opportunities within a growing luxury brand.

Qualifications

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel.
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority.

Responsibilities

• Coach, counsel and discipline team members to enhance performance.
• Maintain complete knowledge of hotel features, facilities, services, hours of operation, room types and layout.
• Manage room rates, packages and promotions; monitor daily house counts and arrivals/departures.
• Oversee check-in/check-out process and support guest relations to ensure efficient service.
• Perform night audit duties during Overnight Shift; prepare required reports and input guest profiles in Opera.
• Ensure compliance with hotel policies, procedures and standards.

Skills

Duty Manager experience

PMS Opera proficiency

English & Chinese communication

Tools

Opera PMS

Job description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

• Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
• Maintain complete knowledge at all times of:
• All hotel features/facilities/services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house counts and expected arrivals/departures/VIP's.
• Room availability status for any given day.
• Scheduled in-house group activities, locations and times.
• All hotel and departmental policies and procedures/ LQA and Forbes Standards.
• When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals' profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
• Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
• Maintain positive guest relations at all times.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

Qualifications

Knowledge and Skills

• Experience: Minimum 1-2 years experience as a Duty Manager, preferably in a luxury hotel
• Proficiency in using PMS Opera and other relevant software applications.
• Language Skills: Excellent communication skills in both English and Chinese as a priority. Additional language skills are an advantage.