Front Desk Manager- DT Airport Jaipur

Hilton; Jaipur; On-site; INR 500,000 - 700,000; Full time

Job summary

Hilton in Jaipur, Rajasthan is seeking a front office manager to oversee daily operations and ensure exceptional guest service. You will lead a team of front desk agents and coordinate check-in and check-out processes, ensuring a delightful experience for all guests.

The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a guest-centric approach. Flexible working hours are required, including weekends and holidays.

Qualifications

• Proven experience in a front office or guest service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in hotel property management systems.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours.

Responsibilities

• Oversee daily front office operations and guest services.
• Monitor guest satisfaction and address service issues.
• Support revenue initiatives and promote hotel services.
• Provide updates and training to front office team.
• Welcome guests and resolve concerns promptly.
• Review VIP reservations and ensure seamless check-in.
• Supervise and support front office team members.

Skills

Leadership and team management

Communication skills

Problem-solving abilities

Attention to detail

Proficiency in hotel property management systems

Guest-centric approach

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards.

Responsibilities

• Lead daily front office operations: Overseeing front office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.
• Support revenue initiatives: Assist in promoting hotel services and executing up‑selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions.
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check‑in and check‑out experience.
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Qualifications

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest‑centric approach.
• Strong problem‑solving abilities and attention to detail, with the ability to handle high‑pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.