Documentation Specialist

eClerx; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

eClerx is seeking a detail-oriented document management professional to develop and maintain SOPs, create clear process flows, and perform audits to ensure accuracy and compliance. You will collaborate with SMEs, ensure version control, and support organization-wide documentation initiatives.

The role emphasizes strong writing, research, and analytical skills, with proficiency in MS Office, Adobe Acrobat, and Visio. A bachelor’s degree and 2–6 years in a regulated environment are preferred.

Qualifications

• Bachelor's degree in English, Technical Writing, Business Administration, or related field.
• 2-6 years experience in document management, technical writing, or similar role, preferably in a regulated industry.
• Strong writing and editing skills with keen eye for detail and accuracy.
• Proficiency in document creation and visualization tools such as Microsoft Office Suite, Adobe Acrobat, Visio, or similar software.
• Excellent research and analytical abilities, with the capacity to synthesize complex information into clear, actionable documentation.
• Familiarity with document control procedures, version control, and document management systems.

Responsibilities

• Develop and maintain SOPs in collaboration with SMEs across departments.
• Create process flows to visually represent workflows, decisions, and dependencies.
• Conduct research on industry best practices, regulations, and standards.
• Establish and maintain document control procedures with versioning and access controls.
• Perform regular audits of documentation and address feedback with stakeholders.
• Provide support to employees on document management practices and act as a resource for inquiries.
• Collaborate cross-functionally to align documentation with organizational objectives and process improvements.

Skills

Writing & editing

Documentation

Research & analysis

Version control

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in English/Technical Writing/BA

Tools

Microsoft Office

Adobe Acrobat

Visio

Job description

Job Description :

1.Develop and Maintain SOPs: Collaborate with subject matter experts (SMEs) across departments to gather information and create comprehensive SOPs that outline step-by-step procedures for various tasks and processes within the organization. Regularly review and update SOPs to ensure accuracy and relevance.

2.Create Process Flows: Utilize software tools and visualization techniques to design process flows that visually represent workflows, decision points, and dependencies within the organization's operations. These process flows should be clear, concise, and easily understandable by stakeholders at all levels.

3.Research and Analysis: Be able to conduct thorough research on industry best practices, regulations, and standards relevant to the organization's operations. Analyze and synthesize complex information to inform the development and improvement of documentation, ensuring compliance with applicable requirements.

4.Document Control: Establish and maintain document control procedures to ensure the integrity, security, and accessibility of all organizational documents. Implement version control mechanisms and document management systems to track changes, approvals, and distribution of documents.

5.Audits: Perform regular checks on documentation to identify errors, inconsistencies, or areas for improvement. Work closely with stakeholders to address feedback and continuously enhance the quality and usability of documentation.

6.Support: Provide support to employees on document management practices, and contribute to organizational documents effectively. Serve as a resource for resolving document-related inquiries and issues.

7.Cross-Functional Collaboration: Collaborate with various departments and teams to gather input, align documentation with organizational objectives, and support process improvement initiatives. Foster strong relationships with key stakeholders to ensure alignment and consensus on documentation standards.

Skills / Experience Required

• Bachelor's degree in a relevant field such as English, Technical Writing, Business Administration, or a related discipline.
• 2-6 Years Experience in document management, technical writing, or a similar role, preferably in a regulated industry.
• Strong writing and editing skills with a keen eye for detail and accuracy.
• Proficiency in document creation and visualization tools such as Microsoft Office Suite, Adobe Acrobat, Visio, or similar software.
• Excellent research and analytical abilities, with the capacity to synthesize complex information into clear, actionable documentation.
• Familiarity with document control procedures, version control, and document management systems.

Preferred Skills –

• Certification in document management, technical writing, or related field
• Familiarity with process improvement methodologies such as Six Sigma or Lean.
• Proficiency in project management tools and methodologies.
• Knowledge of data privacy and security principles.