Document Processing Analyst

Hiring Squad; Goregaon; On-site; INR 268,000 - 379,000; Full time

Job summary

Hiring Squad in India is seeking a Document Processing Analyst to deliver high-quality support, manage shared mailboxes, and maintain accurate records in internal systems. The role involves digitizing and indexing documents, processing customer or business documents, and responding to queries while meeting defined workflows.

You will work in a high-volume environment, requiring excellent attention to detail, strong written and verbal communication, and the ability to work independently in

Qualifications

• Graduate in any discipline.
• Strong proficiency in the Microsoft Office suite or equivalent applications.
• Excellent verbal and written communication skills.
• Ability to learn and adapt to new systems and processes quickly.
• 0-2 years of experience in a relevant industry preferred.

Responsibilities

• Delivering high-quality support in line with agreed work instructions and Service Level Agreements, ensuring consistent service to internal and external clients.
• Managing and prioritizing shared mailboxes in accordance with established processes and team protocols.
• Maintaining accurate data and records through diligent entry, updating and reporting within internal and bespoke systems.
• Digitize, index, and upload documents into internal content management systems.
• Receive, prepare, review and process customer or business documents according to defined workflows.
• Responding to queries promptly, providing clear, accurate information or escalating where required
• Maintain document logs, trackers, and work queues
• Flag discrepancies, missing information, or compliance issues to senior staff.
• Performing any additional duties assigned by the Team Leader to support overall service delivery
• Good organizational and time-management skills

Skills

Customer service

Attention to detail

Independent worker

Written communication

Time management

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Document Processing (Shared Analytics) Analyst / Information Management Analyst / Business Documentation Specialist / Data & Documentation Specialist

Key Responsibilities

• Delivering high-quality support in line with agreed work instructions and Service Level Agreements, ensuring consistent service to internal and external clients
• Managing and prioritizing shared mailboxes in accordance with established processes and team protocols
• Maintaining accurate data and records through diligent entry, updating and reporting within internal and bespoke systems
• Digitize, index, and upload documents into internal content management systems.
• Receive, prepare, review and process customer or business documents according to defined workflows.
• Responding to queries promptly, providing clear, accurate information or escalating where required
• Maintain document logs, trackers, and work queues
• Flag discrepancies, missing information, or compliance issues to senior staff.
• Performing any additional duties assigned by the Team Leader to support overall service delivery
• Good organizational and time-management skills

Key Characteristics

• Customer service focused attitude
• Excellent attention to detail
• Ability to work without close supervision and be self-sufficient at work
• Basic understanding of document/records handling
• Experience of working in high volume environment
• Willingness to work in rotating shifts (including weekend shifts as client requirement)
• Outstanding analytical, writing, and oral communication skills

Qualifications

• 0-2 years of experience in a relevant industry preferred
• Graduate in any discipline
• Strong proficiency in the Microsoft Office suite or equivalent applications
• Ability to learn and adapt to new systems and processes quickly
• Excellent verbal and written communication skills

Shift Timings

• Should be comfortable in working 24x7 environment.
• Should be comfortable working in rotating UK and US shifts