DOCUMENT COLLECTION & CLIENT COMMUNICATION EXECUTIVE

Suzva Software Technologies; Mumbai; On-site; INR 201,000 - 357,000; Full time

Job summary

Suzva Software Technologies in Mumbai invites applications for a Document Collection & Client Communication Executive. The role supports customers by collecting required documents, coordinating communications, and maintaining accurate records.

Freshers and experienced candidates are welcome. You will follow up via calls and emails, verify documents before submission, keep CRM updated, and coordinate with internal teams to resolve queries within tight timelines.

Qualifications

• Freshers or experienced candidates welcome.
• Excellent English communication is essential.
• Proficient in document collection and CRM usage.
• Ability to follow up with customers via multiple channels.
• Accurate data entry and documentation verification.

Responsibilities

• Contact customers for required/pending documents.
• Follow up through calls, email and other communication channels.
• Verify documents before submission.
• Maintain accurate customer records.
• Update CRM regularly.
• Coordinate with internal processing teams.
• Resolve customer queries.
• Ensure documents are collected within required timelines.

Skills

Document Collection

Client Communication

Excellent English Communication

Customer Follow-up

Documentation Verification

Data Entry

Coordination

Problem Solving

Email Communication

Calling

CRM Management

Tools

MS Excel

CRM

Job description

Job Summary

Document Collection & Client Communication Executive - Location: Mumbai - Shift: Monday-Friday: 5:00 AM - 2:00 PM; Saturday: 5:00 AM - 11:00 AM. Experience: Freshers / Experienced.

Primary Skills - Must Have

• Document Collection
• Client Communication
• Excellent English Communication
• Customer Follow-up
• Documentation Verification
• CRM
• MS Excel

Key Skills

• Customer Service
• Banking Documentation
• Loan Documentation
• Email Communication
• Calling
• Follow-up
• Data Entry
• CRM Management
• Coordination
• Problem Solving

Responsibilities

• Contact customers for required/pending documents.
• Follow up through calls, email and other communication channels.
• Verify documents before submission.
• Maintain accurate customer records.
• Update CRM regularly.
• Coordinate with internal processing teams.
• Resolve customer queries.
• Ensure documents are collected within required timelines.