Executive – Case & Communications Management

Rapsys Technologies Pte Ltd.; Mumbai City; On-site; INR 250,000 - 500,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Mumbai invites applications for an Executive to manage daily operational activities, customer communications and case documentation.

The role involves handling emails and queries per SOP, managing WhatsApp conversations, onboarding calls, processing IVR data and maintaining records, with strong attention to detail and ability to multitask. Fresh graduates are welcome; 0–2 years experience preferred and willingness to work from the Mumbai office.

Qualifications

• Handle emails and respond to queries as per SOP.
• Manage WhatsApp queries and customer communications.
• Handle customer onboarding calls.
• Process IVR data, transcripts and callbacks.
• Update and maintain case records.
• Manage documentation, data entry and reports.
• Ensure accuracy and timely completion of assigned tasks.
• Coordinate with internal teams for smooth case handling.

Responsibilities

• Handle emails and respond to queries as per SOP.
• Manage WhatsApp queries and customer communications.
• Handle customer onboarding calls.
• Process IVR data, transcripts and callbacks.
• Update and maintain case records.
• Manage documentation, data entry and reports.
• Ensure accuracy and timely completion of assigned tasks.
• Coordinate with internal teams for smooth case handling.

Skills

Communication skills

MS Excel basics

Email management

Documentation

Attention to detail

SOP adherence

Time management

Education

Graduate in any discipline

Tools

MS Excel

Job description

We're Hiring: Executive - Case & Communications Management!

Job Overview

We are looking for a detail-oriented and disciplined Executive to manage daily operational activities, customer communications and case documentation.

Roles & Responsibilities

• Handle emails and respond to queries as per SOP.

• Manage WhatsApp queries and customer communications.

• Handle customer onboarding calls.

• Process IVR data, transcripts and callbacks.

• Update and maintain case records.

• Manage documentation, data entry and reports.

• Ensure accuracy and timely completion of assigned tasks.

• Coordinate with internal teams for smooth case handling.

Required Skills

• Good written and verbal communication.

• Basic MS Excel knowledge.

• Email and customer query handling.

• Documentation and data management.

• Attention to detail.

• Ability to follow SOPs.

• Time management and multitasking.

Eligibility

• Graduate in any discipline.

• 0-2 years of experience.

• Freshers can also apply.

• Must be comfortable working from the Mumbai office.