Divisional Manager - Ops

Nayara Energy; Indore District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Nayara Energy invites applications for a leadership role overseeing retail outlet operations across divisions to achieve ABP targets for MS, HSD, Lubes, and NFR. You will ensure quality, brand compliance, and strong franchisee relationships while optimizing product supply and distribution for operational excellence.

The position requires a Graduate Engineer or Postgraduate in Marketing Management, with focus on planning, marketing execution, and regulatory liaison.

Qualifications

• Graduate Engineer or Postgraduate in Marketing Management.

Responsibilities

• Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• Allocate targets to TSMs and monitor achievement against ABP.
• Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
• Achieve CRA targets for the division through regular RO inspections.
• Address non-compliance cases and ensure corrective actions by franchisees.
• Investigate and resolve customer complaints promptly to maintain service standards.
• Execute divisional branding activities as per company guidelines.
• Identify ROs for NFR initiatives and implement marketing programs effectively.
• Ensure all ROs comply with Nayara’s branding manual and standards.
• Coordinate with franchisees and TSMs for timely upgrades and compliance.
• Maintain regular interaction with government authorities for approvals.
• Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• Optimize TT deployment for distribution and minimize stock-outs.
• Coordinate with S&D teams and supply points for timely deliveries.
• Build strong relationships with franchisees through visits and dealer meets.
• Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
• Collect customer feedback and implement corrective measures to enhance satisfaction.
• Reduce customer complaints through proactive engagement and service recovery.
• Coach and develop TSMs and divisional staff for improved performance.
• Provide motivational support and foster a high-performance culture.

Education

Graduate Engineer or Postgraduate in Marketing Management

Job description

Job Description:

About Nayara Energy: Nayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nations energy aspirations. At the heart of our operations lies the Vadinar refinery, Indias second-largest single-site refinery with a capacity of 20MMTPA.With over 6,300 Retail Outlets, we cater to the need for reliable and safe mobility across the length and breadth of the country. We have adopted a phase wise asset development strategy to enter the
petrochemicals sector which will be a significant step in our crude to chemicals journey. Through sustainable development projects in Health and Nutrition, Education and Skill Development, and Sustainable Livelihoods, Nayara Energy enhances the quality of life in the
communities it operates in. Delivering value for all our stakeholders is at the very core of our beliefs and we are committed to providing the energy that fuels the dreams of our employees, customers, partners and communities.

Job Purpose: Lead and manage retail outlet operations within the division to achieve ABP targets for MS, HSD, Lubes, and NFR. Ensure compliance with quality standards, implement marketing programs, maintain strong franchisee relationships, and optimize product supply and distribution for operational excellence.

Responsibilities:

1. Sales & ABP Delivery
   • Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
   • Allocate targets to TSMs and monitor achievement against ABP.
   • Publishterritory-wise and RO-wise rolling product plansfor advance planning with S&D.
2. Quality & Quantity Compliance
   • Achieve CRA targets for the division through regular RO inspections.
   • Address non-compliance cases and ensure corrective actions by franchisees.
   • Investigate and resolve customer complaints promptly to maintain service standards.
3. Marketing & Branding Implementation
   • Execute divisional branding activities as per company guidelines.
   • Identify ROs for NFR initiatives and implement marketing programs effectively.
4. Standardization of Retail Outlets
   • Ensure all ROs comply with Nayara’s branding manual and operational standards.
   • Coordinate with franchisees and TSMs for timely upgrades and compliance.
5. Regulatory Liaison & Approvals
   • Maintain regular interaction with government authorities for mandatory approvals.
   • Ensure compliance with statutory norms for retail operations.
6. Product Supply & Distribution Management
   • Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
   • Optimize TT deployment for efficient product distribution and minimize stock-outs.
   • Coordinate with S&D teams and supply points for timely deliveries.
7. Franchisee Relationship Management
   • Build strong relationships with franchisees through regular visits and dealer meets.
   • Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
8. Customer Relationship Management (CRM)
   • Collect customer feedback and implement corrective measures to enhance satisfaction.
   • Reduce customer complaints through proactive engagement and service recovery.
9. Team Leadership & Capability Building
   • Coach and develop TSMs and divisional staff for improved performance.
   • Provide motivational support and foster a high-performance culture.

Responsibilities

Graduate Engineer or Postgraduate in Marketing Management.

Qualifications

Graduate Engineer or Postgraduate in Marketing Management.

Requirements: