Dispute Resolution Executive

TP; Malad; On-site; INR 300,000 - 420,000; Full time

Job summary

TP is seeking a proactive professional to handle disputes across channels, delivering timely resolutions and maintaining client relationships.

The role emphasizes data analysis and collaboration with internal teams to improve processes and customer satisfaction.

Qualifications

• Graduation in any field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.
• CRM/IT-enabled services/BPO experience is a plus.
• Language proficiency: C2 level.

Responsibilities

• Resolve disputes efficiently through various channels.
• Communicate with clients and stakeholders to understand concerns and provide timely resolutions.
• Analyze data and reports to identify trends and improvement areas in dispute resolution.
• Collaborate with internal teams to implement process improvements and enhance customer satisfaction.
• Develop and maintain strong relationships with clients and external partners.
• Stay updated with industry developments and best practices in dispute resolution.

Skills

Excellent communication

Interpersonal skills

Analytical thinking

Problem-solving

CRM/ITeS/BPO experience

Attention to deadlines

Education

Graduate or undergraduate degree in any field

Job description

Roles and Responsibility

• Resolve disputes efficiently and effectively through various channels.
• Communicate with clients and stakeholders to understand their concerns and provide timely resolutions.
• Analyze data and reports to identify trends and areas for improvement in dispute resolution processes.
• Collaborate with internal teams to implement process improvements and enhance customer satisfaction.
• Develop and maintain strong relationships with clients and external partners.
• Stay updated with industry developments and best practices in dispute resolution.

Job Requirements

• Graduate or undergraduate degree in any field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.
• Experience in CRM/IT Enabled Services/BPO is an added advantage.
• Language proficiency: C2 level.