Customer Relationship Executive | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 360,000; Full time

Job summary

Talent Acquaintance in Kolkata seeks a customer support specialist to provide technical assistance via phone, email, or chat. You will troubleshoot issues and collaborate with internal teams to implement solutions.

The role emphasizes product knowledge, documentation of resolutions, and ongoing efforts to enhance customer satisfaction through clear communication. This is a dynamic, fast-paced environment demanding strong technical and analytical abilities.

Qualifications

• Strong technical skills with knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting capabilities.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop and maintain knowledge of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem solving

Analytical skills

Customer support tools

Collaboration

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.