Dispute Resolution Office Voice (Hyderabad)

Shell Infotech; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Cab facility

5 days working

Job summary

Shell Infotech in Hyderabad is hiring a Dispute Resolution Officer (International VOICE) to manage end-to-end credit card disputes and ensure regulatory compliance. You will handle inbound calls, resolve customer queries, and maintain high-quality customer experience. The role requires 1–4 years in banking or dispute resolution and a graduate degree.

5 days a week with cab facility; work from office. CVs and documents will be required; rounds include HR, SVAR, Varsant, Ops, with contact from HR

Qualifications

• Graduate eligibility as per notice.
• 1–4 years banking or dispute resolution experience.
• Knowledge of card network regulations and dispute workflows.
• Strong customer handling and problem-solving skills.

Responsibilities

• Manage end-to-end processing of credit card disputes and ensure regulatory compliance.
• Handle inbound calls from customers in a professional manner and resolve queries.
• Monitor dispute timelines to ensure strict SLA adherence and timely resolutions.
• Update internal systems with call details and follow-up actions.
• Coordinate with teams to close disputes and maintain customer satisfaction.

Skills

Customer handling

Problem-solving

Communication

Call handling

Education

Graduate

Job description

We are hiring enthusiastic and customer-focused candidates for a Dispute Resolution Officer (International VOICE) for client at Hitech City, Hyderabad location. The role involves handling International Voice resolving queries, and providing a high-quality customer experience.

Key Responsibilities

The Dispute Resolution Officer is responsible for managing the end-to-end processing of credit card disputes and compliance with card-network regulations, banking policies. The role ensures timely resolution, fraud prevention, regulatory adherence, and customer satisfaction,

Handle inbound calls from customers in a professional manner.

Understand customer queries and provide accurate, timely resolutions

Maintain customer satisfaction by providing prompt and effective support.

Update internal systems with call details and follow-up actions.

Required Skills

Process credit card disputes across all categories (fraud, non-receipt, no-show, duplicate charges, incorrect amount, etc.).

Manage the complete dispute lifecycle: receipt, documentation review, investigation, response, resolution, and closure.

Monitor chargeback timelines and ensure strict SLA compliance.

Min one year of experience into banking or Dispute Resolution/ transactions experience,

Credit Card network regulations & dispute workflows.

Strong customer handling and problem-solving skills.

Eligibility: Graduate

Experience: 1 Year to 4 Years

CTC :-3.5 LPA to 5.5 LPA (Based the Previous CTC)

NOTE :-

Should have all Education documents

Aadhar, pan ,Education Memo's

Previous Organization's:- Offer Letter, Pay slips and Relieving Letters

5 days working, 2weekoff

Cab: 1 side Cab

Work From Office.

Rounds of interview

1.HR

2.SVAR

3.Varsant

4.Ops

Contact person: HR Harini @ 8143570741