Director – Operations Strategy

Omega Healthcare Management Services; Hyderabad; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Omega Healthcare Management Services is seeking a Director – Operations Strategy to drive initiatives from the Chief Delivery Officer’s office, enhancing operational performance and strategic impact across global delivery operations.

The role focuses on analytics-driven decision making, program management, and collaboration with Delivery Leaders, Client Management, and Technology teams to improve client outcomes and financial performance.

Qualifications

• 18 years of experience in US Healthcare industry.
• 8+ years delivering healthcare revenue cycle management projects, preferably AR.
• Experience supporting executive leadership, strategic projects, or advisory engagements is desirable.
• Experience in process excellence, consulting, or operational transformation.
• Strong analytical and problem solving with executive presentation skills.

Responsibilities

• PMO for key projects from the CDO’s office.
• Drive initiatives across business units for better outcomes.
• Ensure governance, process discipline and quality controls.
• Monitor operational metrics, productivity and financial outcomes.
• Identify gaps and implement corrective actions.
• Align projects with organizational goals and strategic priorities.
• Partner with stakeholders across geographies for transformations.

Skills

Leadership

Stakeholder management

Project management

Analytics

Lean Six Sigma

Process improvement

Automation & digital enablement

Executive communication

Job description

Position Dossier: Director – Operations Strategy

About Us

Omega Healthcare Management Services® is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations.

Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes while enhancing patient satisfaction.

With a strong global presence spanning multiple countries, our team of professionals collaborates with hospitals, physician groups, and healthcare providers to streamline operations, improve financial performance, and elevate patient care outcomes.

We combine deep healthcare domain expertise, advanced technology, and a customer-centric approach in delivering innovative and scalable healthcare support solutions.

Position Title: Director – Operations Strategy | Department: Delivery Operations | Function: CDO’s Office | Location: Any Location in India | Shift: Mid Shift / Evening Shift | Grade: 5A

Role Summary

Director – Operations Strategy, will be responsible for tracking, making progress, and appropriately closing the initiatives and projects driven out of the Chief Delivery Officer’s office. This will include programs where our technology products are being deployed and their effectiveness, challenges in business programs and follow through on the turnaround, program transformation initiatives, analytics-driven decision-making and strategic business initiatives. The role partners closely with Delivery Leaders, Client Management Team, Process Excellence Teams, Technology Functions, other business stakeholders across our global footprint to improve operational performance, enhance client outcomes, and drive sustainable business impact.

Responsibilities

Business Delivery

• PMO for key projects being driven from the CDO’s office.
• Projects that can help drive better business outcomes within the business units.
• Ensure delivery excellence through strong governance, process discipline and quality controls.
• Monitor operational metrics, productivity indicators, and financial outcomes.
• Identify performance gaps and implement corrective action plans.
• Ensure adherence to client SLAs, compliance requirements and operational standards.
• Monitor key technology initiatives and liaise with teams towards their successful implementation.

Process Excellence & Transformation

• Lead continuous improvement initiatives across business teams.
• Drive best practices within the delivery teams as necessary
• Conduct root cause analysis and implement sustainable solutions.
• Partner with technology and automation teams to improve process effectiveness.
• Deliver measurable improvements in productivity, quality, turnaround time and financial outcomes.

Analytics & Business Insights

• Leverage operational and financial analytics to identify trends, risks and opportunities.
• Develop dashboards, scorecards and executive reporting mechanisms.
• Generate actionable insights for business leaders and operational teams.
• Utilize predictive analysis and performance intelligence to improve collection outcomes.
• Support business reviews through meaningful reporting and recommendations.

Strategic Projects & Program Management

• Lead cross-functional transformation programs and strategic initiatives.
• Develop project plans, governance structures and execution frameworks.
• Monitor project milestones, risks, dependencies and outcomes.
• Coordinate with business, operations, technology and client stakeholders.
• Drive successful implementation of operational improvement initiatives.
• Ensure alignment of projects with organizational goals and strategic priorities.

Stakeholder & Client Management

• Partner with senior business leaders on operational strategy and performance improvement.
• Build relationships with internal and external stakeholders across geographies.
• Support executive leadership through strategic analysis and recommendations.
• Lead governance meetings, performance reviews and stakeholder engagements.
• Present operational insights and transformation updates to leadership teams.
• Influence decision-making through data-backed recommendations and business cases.

Key Success Measures

• Operational Productivity Improvement
• Process Efficiency & Quality Metrics
• SLA and Client Satisfaction Scores
• Automation & Transformation Adoption
• Project Delivery Effectiveness
• Stakeholder Satisfaction Scores
• Process Improvement Benefits Realization
• Operational Excellence Maturity Index

Experience

• Overall experience of 18 years of working experience in the US Healthcare industry.
• Out of which, a minimum of 8+ years of deliver experience in Healthcare Revenue Cycle Management – preferably Accounts Receivables.
• Prior experience supporting executive leadership, strategic projects, or advisory engagements is highly desirable.
• Experience in Process Excellence, Consulting, or Operational Transformation.
• Strong understanding of the delivery business model and operational analytics.
• Proven experience leading transformation initiatives and business improvement programs.
• Demonstrated project management and stakeholder management expertise.
• Experience working with cross-functional and global teams.
• Excellent analytical, communication, executive presentation, and problem-solving skills.
• High-energy, proactive professional with a strong ownership mindset and ability to drive change.
• Revenue Cycle Management (RCM)
• Accounts Receivable Operations
• Process Excellence & Continuous Improvement
• Operational Analytics & Reporting
• Project & Program Management
• Executive Stakeholder Management
• Lean Six Sigma Methodologies
• Business Process Transformation
• Automation & Digital Enablement
• Strategic Problem Solving
• Executive Communication & Presentation Skills