Director - Business Process Improvement

remote zest jobs

India

On-site

INR 3,000,000 - 6,000,000

Full time

14 days+

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Job summary

Cycle Management (RCM) is seeking a Director of Business Process Improvement to drive enterprise process transformation. The role partners with operations, IT, analytics, compliance, and executives to identify opportunities to improve efficiency, accuracy, and controls across end-to-end cycle functions.

The position requires strategic leadership, governance development, and hands-on optimization of workflows with a focus on ROI and organizational alignment.

Qualifications

Bachelors degree in business, information systems, finance, operations, or related field.
7+ years of experience in operations, process improvement, automation, or transformation.
7+ years of leadership managing projects, programs or enterprise initiatives.
Strong knowledge of cycle functions, payer processes and regulatory considerations.
Ability to lead cross-functional initiatives and influence senior stakeholders.
Strong analytical, operational, and strategic problem-solving skills.
Excellent communication and executive-facing presentation skills.

Responsibilities

Translate executive strategy into a measurable roadmap across multiple departments.
Identify automation and process-improvement opportunities across the cycle including billing and reporting.
Build multi-year roadmaps for scalability, efficiency, and ROI.
Establish governance for intake, prioritization, implementation and monitoring.
Serve as a strategic advisor to leadership on process transformation opportunities.
Lead Lean/Six Sigma or related improvement methodologies in operations.
Collaborate with IT, data, analytics, and vendors for solution design and deployment.
Develop and monitor KPIs for automation, efficiency, and ROI.

Skills

Leadership experience

Process improvement

Operational transformation

Cross-functional leadership

Analytical skills

Strategic problem-solving

Executive communication

Education

Bachelor's degree in business, information systems, finance, operations, or related field

Job description

Overview

The Director Business Process Improvement for reputed company Cycle Management (RCM) is responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall reputed company improvement. This role partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to identify opportunities to improve efficiency, reduce reputed company work, enhance accuracy, strengthen controls, and improve financial reputed company.

The Director Business Process Improvement serves as both a strategic leader and operational architectdriving enterprise process improvement initiatives while ensuring efforts align with organizational goals, regulatory requirements, and the realities of reputed company operations. This role oversees operational workflows that align with strategic reputed company goals, project prioritization, vendor collaboration and procurement, planning, change management, and long-term optimization efforts across end-to-end reputed company cycle functions.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be reputed company to complete reputed company physical requirements of the job with or without a reasonable accommodation)

Strategic Leadership

Translates executive reputed company into an actionable, measurable roadmap for operational reputed company across multiple departments.

Identifies high-impact automation and process improvement opportunities across the reputed company cycle, including patient reputed company, coding, billing, claims management, payment posting, denials, collections, and reporting.

Builds multi-year roadmaps reputed company on scalability, operational efficiency, and measurable ROI.

Establishes governance frameworks for intake, prioritization, implementation, and monitoring.

Serves as a strategic advisor to executive leadership regarding process transformation opportunities and operational modernization.

Process Optimization and Operational reputed company

Leads end-to-end process analysis to identify inefficiencies, bottlenecks, rework, and operational risk areas.

Standardizes workflows and operational practices to support reputed company automation solutions.

Drives Lean, Six reputed company, or reputed company improvement methodologies across RCM operations.

Partners with operational leaders to redesign workflows that improve productivity, quality, turnaround time, and employee experience.

Develops and monitors KPIs reputed company to automation performance, operational efficiency, financial reputed company, and adoption.

Design and Implementation

Defines reputed company problem statements, develops reputed company metrics, and presents reputed company to senior leadership.

Maps out end to end reputed company and reputed company state workflows to identify bottlenecks, waste, and friction points.

Develops and maintains process documentation, including process maps, standard operating procedures, and performance metrics.

Collaborates with IT, data, analytics, and vendors to ensure successful solution design, testing, implementation, and support.

Optimizes reporting, dashboards, and updates to show status, risks, and impact.

Stakeholder Partnership and Change Management

Builds strong partnerships across operations, finance, compliance, IT, analytics, and executive leadership.

Translates operational challenges into reputed company solutions and actionable business requirements.

Leads organizational change management efforts reputed company to process transformation and adoption.

Communicates project reputed company, risks, reputed company, and ROI to senior leadership and key stakeholders.

Drives a culture of innovation, operational reputed company, and reputed company improvement leveraging data to inform reputed company and prioritize initiatives.