Director of Operations
Omega Healthcare Management Services
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Job summary
Omega Healthcare Management Services in Chennai/Bangalore seeks a Director/Sr. Director – Medical Coding to lead large-scale coding operations, ensure delivery excellence, quality, and client satisfaction across multiple clients.
You will oversee P&L, drive transformation using automation and Lean Six Sigma, manage 500–1000+ FTEs, and partner with stakeholders to grow the business while maintaining regulatory compliance.
Qualifications
- 20+ years in US Healthcare Revenue Cycle Management.
- 15+ years of Medical Coding leadership experience.
- Experience leading large-scale coding operations with global delivery exposure.
- Proven track record in managing P&L, revenue, margins and financial performance.
- Strong leadership, communication and executive stakeholder management skills.
Responsibilities
- Lead end-to-end Medical Coding operations across multiple business units and client engagements.
- Own operational performance including productivity, quality, turnaround times, client satisfaction, and financial outcomes.
- Drive transformation initiatives using automation and digital tools.
- Ensure governance, process standardization, and adherence to regulatory guidelines.
- Oversee large teams across multiple locations and manage capacity planning and scalability.
Skills
Education
Job description
Omega Healthcare Management Services® is an AI-driven healthcare solutions company that partners across the healthcare ecosystem to deliver breakthrough results by reimagining and elevating revenue operations.
Powered by the Omega Digital Platform®, our agentic AI engine leverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes while enhancing patient satisfaction.
With a strong global presence spanning multiple countries, our team of professionals collaborates with hospitals, physician groups, and healthcare providers to streamline operations, improve financial performance, and elevate patient care outcomes.
We combine deep healthcare domain expertise, advanced technology, and a customer-centric approach in delivering innovative and scalable healthcare support solutions.
Position Title: Director / Sr. Director – Medical Coding I Department: Delivery Operations I Function: Medical Coding Operations I Location: Chennai / Bangalore I Shift: General Shift / Overlap with US Hours I Grade: 5A / 5B (Based on Experience)
The Director / Sr. Director – Medical Coding will be responsible for leading large-scale coding operations across multiple clients and service lines, ensuring delivery excellence, quality performance, operational efficiency, growth, compliance, and client satisfaction. The role will provide strategic leadership to Coding Operations, oversee P&L performance, drive transformation initiatives, and partner with internal and external stakeholders to achieve business objectives.
The incumbent will lead large teams of coding professionals, managers, and operational leaders while ensuring sustainable growth, productivity improvement, quality excellence, and financial performance.
- Lead end-to-end Medical Coding operations across multiple business units and client engagements.
- Own operational performance including productivity, quality, turnaround times, client satisfaction, and financial outcomes.
- Ensure delivery excellence through strong governance, process standardization, and operational controls.
- Drive business growth by improving operational efficiencies and supporting expansion initiatives.
- Oversee workforce planning, utilization, capacity management, and operational scalability.
- Ensure adherence to client SLAs, regulatory requirements, compliance policies, and coding guidelines.
- Lead large teams of coders, auditors, managers, and operational leaders across multiple locations.
- Own and manage business unit P&L including revenue, margins, cost optimization, and profitability.
- Monitor financial performance against business plans and budgets.
- Drive productivity improvements and operational efficiencies to improve margin performance.
- Develop business cases and ROI models for transformation and investment initiatives.
- Support leadership in strategic planning, forecasting, and business reviews.
- Ensure compliance with ICD-10-CM, CPT, HCPCS, ICD-10-PCS, DRG, APC, and payer-specific guidelines.
- Establish and maintain robust quality assurance and audit frameworks.
- Drive coding accuracy, quality improvement, and compliance adherence.
- Monitor quality metrics and implement corrective and preventive actions.
- Partner with quality, compliance, and training teams to maintain industry-leading performance standards.
- Lead continuous improvement initiatives across Coding Operations.
- Drive automation, AI-enabled coding solutions, and digital transformation programs.
- Identify process gaps and implement sustainable solutions to improve performance.
- Utilize Lean, Six Sigma, and operational excellence methodologies to improve efficiency.
- Deliver measurable improvements in productivity, quality, turnaround time, and financial outcomes.
- Serve as executive sponsor and relationship leader for key client engagements.
- Partner with clients to understand business objectives and deliver value-based outcomes.
- Lead governance reviews, executive business reviews, and operational performance discussions.
- Collaborate with Sales, Transition, Technology, Quality, and Delivery teams to support growth initiatives.
- Influence strategic decisions through data-driven recommendations and industry expertise.
- Support sales teams during RFPs, client presentations, due diligence activities, and solution design.
- Participate in Proof of Concepts (POCs), client visits, and transition planning activities.
- Identify opportunities for service expansion and portfolio growth.
- Drive innovation and thought leadership within the Coding practice.
- Contribute to organizational strategy and long-term business planning.
- Revenue Growth & Margin Improvement
- Coding Quality & Accuracy Metrics
- Client Satisfaction & Retention
- SLA Achievement & Productivity Improvement
- Compliance & Audit PerformanceOperational Efficiency & Cost Optimization
- Employee Engagement & Leadership Effectiveness
- Automation & Transformation Adoption
- Business Growth & New Revenue Generation
- Stakeholder Satisfaction Scores
- Overall experience of 20+ years in US Healthcare Revenue Cycle Management.
- Minimum 15+ years of Medical Coding experience with proven leadership responsibility.
- Extensive experience leading large-scale Medical Coding operations with global delivery exposure.
- Strong experience in managing P&L, revenue, margins, budgeting, and financial performance.
- Proven success in operational transformation, process excellence, and business growth initiatives.
- Experience managing large teams of 500+ to 1,000+ FTEs across coding operations.
- Demonstrated expertise in client relationship management and executive stakeholder engagement.
- Experience working with global healthcare providers, hospitals, physician groups, and health systems.
- Strong understanding of operational analytics, performance management, and workforce optimization.
- Excellent communication, executive presentation, problem-solving, and leadership skills.
- Medical Coding Operations Leadership
- Professional Coding (CPT, ICD-10-CM)
- Facility Coding (ICD-10-PCS, DRG, APC)
- Revenue Cycle Management (RCM)
- Coding Quality & Compliance
- Operational Excellence & Process Improvement
- Lean Six Sigma Methodologies
- Automation & Digital Transformation
- Workforce Planning & Capacity Management
- Client Relationship Management
- Strategic Planning & Execution
- Executive Stakeholder Management
- Business Development & Solutioning
- Cross-functional Leadership
- Bachelor's Degree in Life Sciences, Healthcare Administration, Nursing, Pharmacy, or related field.
- Master's Degree (MBA/MHA) preferred.
- CPC (Certified Professional Coder)
- CCS (Certified Coding Specialist)
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